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Eject disk image

New Here ,
Jan 30, 2013 Jan 30, 2013

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I keep getting prompted to eject my disk image when I double click he .pkg file to install lightroom. Please help me rectify the problem!

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correct answers 1 Correct answer

Community Expert , Jan 30, 2013 Jan 30, 2013

this is an adobe problem.

start following this thread:  http://forums.adobe.com/thread/1102583?tstart=0

there are adobe employes responding there and hopefully they will get this resolved soon.

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Community Expert ,
Jan 30, 2013 Jan 30, 2013

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you should be clicking Lightroom_4_LS11_win_4_1.exe if you're trying to install on a win os.

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New Here ,
Jan 30, 2013 Jan 30, 2013

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I'm using a mac though. Any other suggestions?

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Community Expert ,
Jan 30, 2013 Jan 30, 2013

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you should be clicking on Lightroom_4_LS11_mac_4_1.dmg.

are you?  if so, what happens?

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New Here ,
Jan 30, 2013 Jan 30, 2013

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Screen Shot 2013-01-31 at 2.57.21 PM.png

I get prompted this. I've tried to re-download but the it still doesn't work..

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Community Expert ,
Jan 30, 2013 Jan 30, 2013

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you see that window after clicking the dmg file? 

if yes, what's the pdf say you should do to install?

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New Here ,
Jan 30, 2013 Jan 30, 2013

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Yes I do, the pdf says something along the lines of "click on the .pkg and follow the steps to install". There's no additional information on the pdf and on the website...

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Community Expert ,
Jan 30, 2013 Jan 30, 2013

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this is an adobe problem.

start following this thread:  http://forums.adobe.com/thread/1102583?tstart=0

there are adobe employes responding there and hopefully they will get this resolved soon.

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New Here ,
Jan 30, 2013 Jan 30, 2013

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Thanks. I honestly think that the dmg file is corrupted. I'll try dl-ing the 4.2 file to see if it works..

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Community Expert ,
Jan 31, 2013 Jan 31, 2013

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let me know if that works.

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