Adobe Presenter freezing and Power Point crashing

[Guest]

I have been using Adobe Presenter 7.0 with all of the patches (up to 7.0.6) in Microsoft Office Power Point 2007.  At times while recording, Adobe Presenter would freeze, then I would receive a message that the Adobe Presenter add-in caused a serious problem in Power Point and Power Point would need to shut down.  I would lose any recording work and changes that I had made since the last time that I had closed out the recording mode.  I did some troubleshooting, removing Adobe Presenter 7.0 and reloading it with the patches.  This did not help.  I also upgraded to 7.0.7.  It seems to be even worse now.  Any assistance would be appreciated!

[VideoPep]

Hi,

You are doing audio or video recording ?

If you are doing audio recording then please keep mic level low. There is a know issue that if mic level high and overdrive the mic at time of recording then Presenter crash.

[Guest]

I am doing audio recording only.  The freezing doesn't happen while I am in the middle of recording.  It sometimes happens when I am listening to a recording and pause it.  The screen shows that it is paused, but the recording keeps playing back. I wouldn't think that mic level would be related to this.

[CT38CT]

I experience the audio crash when recording, so thanks for this comment... is there a headset you can recommend that allows one to maintain a low level?... by the way this never ocurred with 7.0.6 ... with 7.0.7 its constant, thinking of uninstalling ...

i do think this is all related, 7.0.7 seems to have issues with recording audio , playing audio  and importing videos...

[ahill24]

This is happening to me. What was the solution?

[Guest · Accepted solution]

After some troubleshooting with Adobe support, it still continued to happen.  After a brief break and return to recording, I had the same problem and just happened to find the following in a Google search: http://helpx.adobe.com/adobe-connect/kb/presenter-crashes.html.  So far (fingers crossed ) I have had no other incidents!

[ahill24]

Thank you SO much. I have not had any issues this morning! Have a great day - mine is looking good now!

[John_Alvord]

This might be just what I need, but the link is broken. Followed the "Link Broken" contact us as far down the rabbit hole as I had time to spend. Never did find the correct link.

[SP_City]

Hi Adobe - I have same issue and need the link to the answer please!

[SP_City]

Please can you tell us the answer - as there is no way to get to that link - many thanks

[Jorma_at_CoSo]

I believe this is the article: http://helpx.adobe.com/presenter/kb/powerpoint-presenter-7-crashes-recording.html

[John_Alvord]

Thank you. I had actually found this link through Google. I've shared it with my author who is experiencing the problem but have not yet heard back if it solved it or not. I appreciate the help.