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General Installation Error, mac 10.8.2

Feb 7, 2013 8:57 PM

Tags: #mac #flash_player_11 #installation_failure

I downloaded the latest flash player from the abode website (for mac, safari, english). Download is fine. Installation proceeds to about 50% completion and then terminates with a "General Installation Error". Here's the configuration:

Mac intel core 2 duo 2.26 GHz

OS 10.8.2

Safari 6.0.2

 

I downloaded the flash player uninstaller, and it reported a successful uninstall. Also checked for directories in /Library/Internet Plugins and the (Disabled) folder. No flash player components left.

 

Checked pop-up blocker (it's not set), system preferences (download apps from any source is checked). Also disabled norton auto-protect. Install still fails.

 

I'm out of ideas. Any suggestions would be greatly appreciated.

 
Replies
  • Currently Being Moderated
    Feb 8, 2013 6:49 AM   in reply to 438975908245

    How i solved:

     

     

    1. Mount the Flash Player installer .dmg file
    2. Copy the "Install Adobe Flash Player" file to desktop or any other directory as preferred
    3. Open terminal and cd to desktop or the other directory
    4. Run the following command on terminal: sudo ./Install\ Adobe\ Flash\ Player.app/Contents/MacOS/Install\ Adobe\ Flash\ Player
    5. Insert the password when asked
     
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  • Currently Being Moderated
    Feb 8, 2013 8:03 PM   in reply to Kaolay001

    I get a command not found message when I tried to do this.

     
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  • Currently Being Moderated
    Feb 11, 2013 4:34 PM   in reply to 438975908245

    When I tried the excellent suggested solution, I received the error message:

    2013-02-11 16:09:05.968 Adobe Flash Player Install Manager[1169:707] Unable to write data to file '/var/root/Library/Preferences/Macromedia/Flash Player/install_vector.txt'.

    Once I had created the missing directory by typing the two commands:

    "sudo mkdir /var/root/Library/Preferences/Macromedia" and

    "sudo mkdir /var/root/Library/Preferences/Macromedia/Flash Player"

    then running the installer from the command line using sudo, as suggested, did work.

     

    Many thanks!

     
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  • Currently Being Moderated
    Feb 12, 2013 2:36 PM   in reply to Kaolay001

    I get command not found message.  This is my first Mac computer and have not figured out how to navigate it completly yet.

     
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  • Currently Being Moderated
    Mar 16, 2013 6:57 AM   in reply to 438975908245

    Variant that worked for me:

    $ cd ~/Downloads/

    $ hdiutil mount AdobeFlashPlayerInstaller_11_aih.dmg

    $ ls /Volumes/Adobe\ Flash\ Player\ Installer/Install\ Adobe\ Flash\ Player.app/Contents/MacOS/Install\ Adobe\ Flash\ Player

    <the above step was to verify the location of the installer, to use in the next step>

     

    $ sudo /Volumes/Adobe\ Flash\ Player\ Installer/Install\ Adobe\ Flash\ Player.app/Contents/MacOS/Install\ Adobe\ Flash\ Player

    $ hdiutil unmount /Volumes/Adobe\ Flash\ Player\ Installer/

     

    (Background http://commandlinemac.blogspot.com/2008/12/installing-dmg-application- from-command.html)

     

    Thanks all for getting me going in the right direction.

     
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  • Currently Being Moderated
    Oct 12, 2013 11:32 AM   in reply to Kaolay001

    This is what I get. It still won't install.

     

    Last login: Sat Oct 12 11:29:26 on ttys000

    Curts-iMac:~ Coz$ cd desktop

    Curts-iMac:desktop Coz$ sudo ./Install\ Adobe\ Flash\ Player.app/Contents/MacOS/Install\ Adobe\ Flash\ Player

    2013-10-12 11:30:36.957 Adobe Flash Player Install Manager[6300:707] Unexpected umask value for process: 0

    2013-10-12 11:30:37.783 Adobe Flash Player Install Manager[6300:707] Install failed with error code: 1.

     
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  • Currently Being Moderated
    Oct 15, 2013 10:39 PM   in reply to GBPackerfan1963

    I get this same error...

    Please let me know if you get a answer.

     

    2013-10-15 23:32:33.863 Adobe Flash Player Install Manager[990:707] Unexpected umask value for process: 0

    2013-10-15 23:32:34.717 Adobe Flash Player Install Manager[990:707] Install failed with error code: 1.

     

     

    MacPro 2 x 3 GHz Quad-Core Intel Xeon

    2 GB 800 MHz DDR2 FB-DIMM ECC

     
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    Oct 16, 2013 3:02 AM   in reply to ravision

    me getting same error

     

    2013-10-16 15:10:26.241 Adobe Flash Player Install Manager[641:707] Unexpected umask value for process: 0

    2013-10-16 15:10:27.119 Adobe Flash Player Install Manager[641:707] Install failed with error code: 1.

     
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  • Currently Being Moderated
    Oct 26, 2013 3:42 PM   in reply to adobescooby

    I did all this (full Flash uninstall, re-install 10.8.5 plus Supplemental, verify hidden mach_kernal at root level, Terminal Reinstall attempt, etc.) with the same result of hanging at 50% on install w/General Install Error.

     

    Then, from a post under General Error Message when Installing Flash Player on Mac:

     

    Having this problem on a fresh install of 10.8.2.

     

    Thanks to @mrdredre, the solution for me was to go to System Preferences, Security & Privacy, General tab, Allow applications downloaded from - make it "Anywhere".

     

    After doing that, I re-ran the installer and it worked just fine.

     

    Crazy that Adobe would release this new installer w/o having it signed so it works without changing this setting.

     

    -- Alex

     

    Switched to Anywhere and everythig installed perfectly.

     

    Afterwards, be sure to switch back to Allow Mac App Store & ID'ed developers.

     

    Thanks all!!

     

    MBP 2.2GHz i7

    16GB

    OSX 10.8.5 w/supplement

     
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    Dec 26, 2013 5:07 AM   in reply to adobescooby

    There doesn't appear to be a solution to these particular error messages from Adobe. I have followed the guidance from Adobe.com (uninstalled and re-installed) and then followed the guidance in this forum post and others using the terminal route, all without luck. I have no Flash functionality (other than in Chrome) which is extremely annoying.

     

    My setup is MacBookPro Mavericks 10.9. Firewall is off (temporarily). No virus software. No remnants of Flash as far as I can tell. Logged into a administrator account.

     

    Here's the log for "flash" from console:

     

    Dec 26 12:55:15 XXX kernel[0]: hfs: mounted Adobe Flash Player Installer on device disk2s2

    Dec 26 12:55:15 XXX.config mds[55]: (Normal) Volume: volume:XXX ********** Bootstrapped Creating a default store:1 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Adobe Flash Player Installer

    Dec 26 12:55:41 XXX.config sudo[791]:    admin : TTY=ttys000 ; PWD=/Users/admin/Desktop ; USER=root ; COMMAND=./Install Adobe Flash Player.app/Contents/MacOS/Install Adobe Flash Player –debug

    Dec 26 12:56:07 XXX kernel[0]: hfs: could not initialize summary table for Flash Player

    Dec 26 12:56:07 XXX kernel[0]: hfs: mounted Flash Player on device disk3s2

    Dec 26 12:56:08 XXX.config Adobe Flash Player Install Manager[818]: Unexpected umask value for process: 0

    Dec 26 12:56:26 XXX.config Adobe Flash Player Install Manager[818]: Install failed with error code: 11.

    Dec 26 12:56:26 XXX kernel[0]: hfs: unmount initiated on Flash Player on device disk3s2

    Dec 26 12:56:31 XXX.config sudo[839]:    admin : TTY=ttys000 ; PWD=/Users/admin/Desktop ; USER=admin ; COMMAND=/usr/bin/open http://get.adobe.com/flashplayer/completion/aih/?exitcode=11&type=inst all

     

    Many thanks in advance for your support.

     
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