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Download Lightroom 4

New Here ,
Feb 13, 2013 Feb 13, 2013

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How do you download Lightroom 4 purchased last April for a PC, but now needed on a new Apple?  I can see the purchase history but no option to download.

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correct answers 1 Correct answer

Feb 14, 2013 Feb 14, 2013

Keith,

I've mentioned my answers inline.

I do have a prior version of Lightroom on the old computer, which is not functioning properly.  Do you have a suggestion as to how to retrieve the serial number? : Check if this link helps : http://helpx.adobe.com/x-productkb/global/find-serial-number.html

Of further concern is where, and how, to get the Lightroom 4 download : Download the product from here : http://www.adobe.com/downloads/ (select the product and OS from the list and start the download).

A

...

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LEGEND ,
Feb 13, 2013 Feb 13, 2013

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You can download trial versions at the site linked below and use you current serial number to activate.  A problem you are going to run into is having a license for a PC and wanting one for a Mac.  For information on that you will do best to visit the second link provided below.

http://prodesigntools.com/tag/ddl

Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site.

http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.html

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New Here ,
Feb 13, 2013 Feb 13, 2013

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I've submitted the case for a cross platform swap.  I am surprised at how complex something this simple should be.  Thank you Ned.

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Feb 13, 2013 Feb 13, 2013

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Keith,

I've checked your account and see that the serial number given(for LR4)is compatible on both Win and MAC. You can use the same serial number during installation on your MAC. I do have another query for you.

LR4 purchased in March 2012 is an upgrade version. Upon further investigation I found you do not have any prior versions registered on your account.

When you try installing LR4 on your new MAC you may be prompted for the serial number of a prior version(after you enter the serila number for LR4). Please keep it handy.

Thanks

Nikhil

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New Here ,
Feb 14, 2013 Feb 14, 2013

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Nikhil,

Thank you for your prompt response. I do have a prior version of Lightroom on the old computer, which is not functioning properly. Do you have a suggestion as to how to retrieve the serial number?

Of further concern is where, and how, to get the Lightroom 4 download. It never installed on the old computer because it was an XP operating system, which is not compatible with LR4.

I hope my brief words accurately portray the need for very specific instructions and guidance. Something that has thus far eluded my inquiries.

Again, thank you.

Keith

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Feb 14, 2013 Feb 14, 2013

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Keith,

I've mentioned my answers inline.

I do have a prior version of Lightroom on the old computer, which is not functioning properly.  Do you have a suggestion as to how to retrieve the serial number? : Check if this link helps : http://helpx.adobe.com/x-productkb/global/find-serial-number.html

Of further concern is where, and how, to get the Lightroom 4 download : Download the product from here : http://www.adobe.com/downloads/ (select the product and OS from the list and start the download).

Alternatively since you've bought the product follow the instructions on how to download a product from here : http://helpx.adobe.com/creative-suite/kb/find-download-link.html

Thanks

Nikhil

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New Here ,
Feb 14, 2013 Feb 14, 2013

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Nikhil,

I’m not at the home office where the new computer and Lightroom are located right now. However, I have been to the Adobe site to download my purchased version and there is no button or link to do so and that is what began all this communication to begin with. Therefore, I will need to know how to accomplish that function when I get back home. Your assistance will be appreciated. Also, if the other computer fails to boot up, which has been a problem, how will I retrieve the older Lightroom serial number?

Thank you,

Keith

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Feb 15, 2013 Feb 15, 2013

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Keith,

Download the trial version for Lightroom 4 from here : http://www.adobe.com/downloads/ (select the product and OS from the list and start the download). During installation enter the serial number for LR4 first and then the previous version. In case you are unable to find the old serial number you'r best option would be to contact Adobe Support.

Thanks

Nikhil

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Community Beginner ,
Oct 20, 2017 Oct 20, 2017

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I went to the download page and there is no option to download Lightroom 4. Only the different CS's

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