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Error Code: U44M1P7 error updating to photoshop 13.1.2

New Here ,
Feb 14, 2013 Feb 14, 2013

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Trying to update to the latest version and for some reason i keep on getting this error all the time, i tried also to download the update manually and when i install, it tells me not the right version.

any soloution thanks

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correct answers 1 Correct answer

Community Expert , Feb 14, 2013 Feb 14, 2013

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Community Expert ,
Feb 14, 2013 Feb 14, 2013

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Community Beginner ,
Feb 14, 2013 Feb 14, 2013

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I have the same problem and the 13.1.2. update isn't available as a direct download. Further more I have the same problem with Premiere 6.0.2, Prelude 1.0.2 and Adobe Media Encoder updates. I downloaded the 'manual' updates for those and they fail as well

I'm using a Mac with OS X 10.8.2 and I am a Creative Cloud subscriber.

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Adobe Employee ,
Feb 14, 2013 Feb 14, 2013

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Suhis999 what error messages did you discover in your installation log?

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Community Beginner ,
Feb 14, 2013 Feb 14, 2013

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Here's a link to the error log from Photoshop update attempt.

https://dl.dropbox.com/u/8170404/Adobe%20Photoshop%20CS6%20Support%2013.1.2%2002-14-2013.log

the manual downloads just said

Adobe Premiere Pro CS6 6.0.2 Update

Installation failed. Error Code: U44M2P7

Prelude CS6 1.0.2 Update

Installation failed. Error Code: U44M2P7


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Adobe Employee ,
Feb 14, 2013 Feb 14, 2013

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Yes it looks like you have modified your installation to remove the additional languages.  Please remove the Adobe Creative software, reinstall, and then apply the update.

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Community Beginner ,
Feb 14, 2013 Feb 14, 2013

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I just installed all the software from the Creative Cloud and didn't modify anything? And I even ran your Adobe Cleaner app before installation so that any of my previous CS5.5 installations wouldn't interfere.

But I'll try to remove everything again and re-install. It's just weird that only few of the updates fail. All other updates, for example After Effects, installed without any problems.

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Adobe Employee ,
Feb 14, 2013 Feb 14, 2013

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There are apparently several utilities out there which perform the action of optimizing the Adobe applications to reduce disk space.  Is it possible you utilized some type of system optimization utility which may have done this on your behalf?

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Community Beginner ,
Feb 14, 2013 Feb 14, 2013

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I only used this http://www.adobe.com/support/contact/cscleanertool.html

before the installation

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Community Beginner ,
Feb 14, 2013 Feb 14, 2013

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Community Beginner ,
Feb 14, 2013 Feb 14, 2013

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Apparently some of the older files had survived the cleaner. I removed all traces of Adobe software on my computer and reinstalled Photoshop from the Cloud. At least it now updated without any problem. Will continue to install the rest one by one. Previously I installed all of them at the same time... don't know if it helps but I just decided to play it safe Thank you for your assistance, Jeff!

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Adobe Employee ,
Feb 14, 2013 Feb 14, 2013

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Excellent thanks for the update Suhis999!

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New Here ,
Feb 14, 2013 Feb 14, 2013

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What files did you find that the 'cleaner' didn't clean?

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Community Beginner ,
Feb 14, 2013 Feb 14, 2013

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Library/Application Support/Adobe and ~/Library/Application Support/Adobe were full of folders not deleted. So I just searched for Adobe and deleted everything I had CS5.5 MC and Lightroom 4 installed as well as I had previously used the trial of CS6.

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New Here ,
Feb 14, 2013 Feb 14, 2013

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I take it then you did not worry about maintaining your CS 5.5 setup?

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Community Beginner ,
Feb 14, 2013 Feb 14, 2013

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Actually no. I'm sure if I had had more plugins installed or complicated workspace setups I would have been more hesitant of removing it.

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Community Beginner ,
Feb 14, 2013 Feb 14, 2013

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The just released Illustrator update installed without any problems as well. You mentioned the removal of languages so I went to check the language from the AAM and it was set to English (North American). I tried reinstalling Photoshop with setting the language to English (International) but it didn't help. It's a good thing that I don't have many 3rd party plug-ins installed because the the whole procedure of removing everything and reinstalling would be even bigger pain

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New Here ,
Feb 25, 2013 Feb 25, 2013

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yeah, i cant find it 😕

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New Here ,
Feb 15, 2013 Feb 15, 2013

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Finally i solved my issue yesterday, I managed to have a live chat with adobe support.

First we tried reinstalling adobe exchange but it di not work and also tried to download the update manually, also did not work.

than we reinstalled photoshop and did the update and it worked like a charm

When u remove photoshop u can keep the preferences, so u will not loose any settings.

Just some additional info i had this error on a mac with OSX 10.8.2

Hope it helps

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Community Beginner ,
Apr 09, 2013 Apr 09, 2013

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So this worked. Uninstall Photoshop and then do a fresh install from Adobe Application Manager. After this the update worked fine.

Thanks

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