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Exit Code: 7
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF015, DW063 ... WARNING: DS013 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 2 warning(s)
WARNING: DS013: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
----------- Payload: {8ACD4814-788B-11E1-AC70-A860A781E0D9} Adobe Dreamweaver CS6 12.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Dreamweaver CS6/Adobe Dreamweaver CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 418)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 418)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Dreamweaver CS6_AdobeDreamweaver12en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Dreamweaver CS6: Failed due to Language Pack installation failure
-------------------------------------------------------------------------------------
Hi,
Just want to make sure that you provided the Read/Write access on "/Applications/Adobe Dreamweaver CS6/"?
Also try to install it in Root Account. Please try the following details about activating / deactivating root account:
About the root user
The user named "root" is a special user in UNIX-style operating systems that has read and write privileges to all areas of the file system. The root user should only be used for specific administration or monitoring tasks. After completing a task as the
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Hi JeffFraser,
Please repair your Disc permission and check if you have Read/Write access on "/Applications/Adobe Dreamweaver CS6/".
You can check the permission on this folder by right click-->get info-->Sharing and Permissions
Thanks
Kapil Malik
33033
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Hello,
I repaired Disk Permissions, and have Read/Write but it keep getting the same error message?
Jeff
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Hi,
Just want to make sure that you provided the Read/Write access on "/Applications/Adobe Dreamweaver CS6/"?
Also try to install it in Root Account. Please try the following details about activating / deactivating root account:
About the root user
The user named "root" is a special user in UNIX-style operating systems that has read and write privileges to all areas of the file system. The root user should only be used for specific administration or monitoring tasks. After completing a task as the root user, you should log out of Mac OS X and log back in using a normal or administrator account. You should disable root access if you do not use it often.
The root user does not appear in Users or Accounts preferences.
Important notes
How to enable the root user
OS X Lion
Mac OS X v10.6.x
Note: If you are troubleshooting an issue that prevents you from logging in as an administrator, follow the steps in this article to enable the root user.Mac OS X v10.5.x
Note: If you are troubleshooting an issue that prevents you from logging in as an administrator, follow the steps inthis article to enable the root user.Mac OS X v10.4.x or earlier
How to log in as root
Use these steps for Mac OS X v10.2 or later
Use these steps for Mac OS X v10.0 to v10.1.5
After enabling the root user, you must log out from Mac OS X and log back in as the root user. Logging in to Mac OS X from a list of usernames is the default behavior for later versions of Mac OS X. Logging in by typing your username in a text entry field is the default behavior in earlier versions of Mac OS X. You can choose either method in Login preferences. The root user does not appear in the list, so you need the text entry option. If necessary, follow these steps to change the login method to text entry:
Follow these steps to log in as root:
How to disable the root user OS X Lion
Mac OS X v10.6.x
Mac OS X v10.5.x
Mac OS X v10.4.x or earlier
What is the root directory?
The term root is used in two distinct ways: The "root user" and the "root directory." The root directory is the highest directory level of a disk. The files and folders you see when you open (double-click) your hard disk icon are the contents of that disk's root directory. A directory is represented graphically as a folder. You may know your home directory as your "home folder." The terms "folder" and "directory" are generally interchangeable.
A user's short name is also the name of his home directory.
The Finder and the Terminal show different contents for the root directory. Some items in the root directory are not visible in the Finder. This reduces visual clutter and enhances simplicity. If you are familiar with a UNIX-style command line you can use Terminal to view all items in a directory.
Thanks
Kapil Malik
Thanks
Kapil Malik
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I am having the same exact issue os OSX 10.7.5, my user has administrative rights and the root password was provided at the beginning of the installation.
The only difference is that it happened for Flash:
----------- Payload: {4FAB339E-2132-434F-9376-9CD735E4C69C} Adobe Flash CS6 12.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Flash CS6/Adobe Flash CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 3665)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 3665)
ERROR: DF014: Unable to recreate symlink at "/Applications/Adobe Flash CS6/Adobe Flash CS6.app/Contents/Frameworks/amtlib.framework/amtlib" with a target of ""(Seq 3664)
ERROR: DW063: Error rolling back command ARKDeleteSymlinkCommand(Seq 3664)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Flash CS6: Install failed
-------------------------------------------------------------------------------------
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Thanpolas69 the resolution should be the same. You do not enter your root password during the installation instead you need to login as a root user and then run the installation.
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Jeff why is this required?
Is this the expected behavior for all installations?
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Because you are facing a file permission issue as indicated by the DW063 error. You won't have elevated permissions unless you login as the root user account.
Thanpolas69 I would recommend that you reread message #4 and try implementing the solution again. The complete directions as well as explanation has already been provided by Kapil. If you still continue to face difficulties then I would recommend contacting our support team and they can walk you through the process.
You can contact our chat support at http://adobe.ly/yxj0t6.
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Alright,
logging in as root and doing a clean install solved my problem.
Quite a frustrating process, not expected it to be that cumbersome
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Excellent thanks for the update Thanpolas69. You may want to bookmark this discussion or keep in mind the utilization of the root user account in case you face file permission issues in the future.