Extension Manager Error Message

[bigbandss]

I keep on getting the following error message when I try to update Adobe Extension Manager 6.0.5 .  I don't know why this is happening.  Can anyone help me?

Extension Manager 6.0.5 Update

Installation failed. Error Code: U44M1P7

[John Waller]

Try http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

[kxlivo34]

@John

I tried this but with no success: just got a slightly different error message U44M2P7. Dowloaded 6.04, installed and then tried to update through Adobe Application Manager. No good. Then tried updating as you suggested, but same story.

[Jeff A Wright]

What error messages did you uncover in the installation logs for the updates Kxlivo34?

[kxlivo34]

Hi Jeff

The error message was U44M2P7.

However I think I may have solved the problem, at least for the time being. First I deleted the entire Adobe Extension Manager folder in Applications. Then I downloaded 6.0.4 again and installed it, without using Application Manager. Then I downloaded the patch for 6.0.5 and installed that, again without Application Manager; EM was indicated in Info as 6.0.5. Seems therefore to be OK, but have not tried to use Application Manager or open Extension Manager since, as I do not need to currently.

Thanks for the help on this.

Kxlivo34

[Jeff A Wright]

Ok the U44M2P7 error only means the installation failed.  The actual error message is in the installation log.  This information is referenced in the document offered in message #1.  You can find also find details on how to review the install log at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

[kxlivo34]

Thanks. Will review.

[bigbandss]

I give up. Things are getting too technical for me. Thanks for trying to help.

[Jeff A Wright]

Bigbandss@aol.com you are welcome to work directly with our support team for guided assistance.  You can reach our chat support at http://adobe.ly/yxj0t6.