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part way through the initial graphic that pops up on the desktop Indesign just fails and will not get the interface up it asks if I want to shut it down or look online for a solution. What can I do, I cannot see a way to download it again or fix the issue and need to use this software as I paid for it as part of the design and web package?
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download and re-install it.
which version?
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Its CS6 but was part of the entire wed and design suite and I cannot see where I can download from? I went to my purchases to see if this was an option but it just shows what I have downloaded not an option to download again? Thanks for any help you can offer
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before you do that if you using a macbook pro: http://reviews.cnet.com/8301-13727_7-57472836-263/adobe-provides-fix-for-indesign-crashes-on-new-mac...
if you're not using macbook pro and assuming all your other cs6 products work, do you see an error message?
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I am just on a Dell ultra book and the error message I get is this:
Problem signature:
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 8.0.1.406
Application Timestamp: 50335e39
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.40219.325
Fault Module Timestamp: 4df2be1e
Exception Code: 40000015
Exception Offset: 0008d6fd
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 7f56
Additional Information 2: 7f56d5316922f11d9c19960fa530c768
Additional Information 3: 1720
Additional Information 4: 1720f133ce639c9412106776314a8c8e