I have the CD. What else do you want

[lloydworrell]

Do I have to download Elements 11 although I have bought elements 11. I do not know what else you require. I have given you all the indormation I can.

[lloydworrell]

Have you sent me a reply by email. If so I have not received it yet.

[Ned Murphy]

What problem are you having?  Please realize you are talking to other users when you post here, not Adobe.  If you think you need to talk to someone at Adobe then try contacting Adobe support by chat or by telephone.

Here are some links to help make contact:

http://www.adobe.com/support/chat/ivrchat.html

http://www.adobe.com/support/download-install/supportinfo/