Indesign CS6 Error 5 message

[Joeyw01]

Hi,

I have already installed and have been working with various adobe apps from CS6. In design included, my images/vectors started to look bitmapped even when in pref it was set to high quality. I uninstalled Indesign and then re-installed it, but now it keeps opening saying "Error 5" contact adobe support, it then closes again.

I have an urgent job that needs to be completed!! Please help asap!

Thanks

Jo

[kglad]

do you see that message when opening indesign directly?  ie, not when opening a particular file?

[Joeyw01]

Hi, Yes when I open Indesign directly and also when I try and open files.

[kglad]

if you're using a mac:  http://www.justanswer.com/mac-computers/5kf4d-hi-just-error-5-message-indesign-anyone.html

if that's no help, attach a screenshot of the error when opening indesign directly.

[Joeyw01]

Yep I'm on a mac. Ok fab thanks, I'll give that ago.

Thanks

[kglad]

you're welcome.

[Joeyw01]

Hello,

I'm still having no luck I have been on the phone all afternoon to adobe but getting no where! I uninstalled indesign, then logged in as a new admin user and then re-installed but it is still coming uo with the error, on launching Indesign CS6.

Any help or sugestions would be great, I followed the feed above but still no luck.

thanks

Jo

[Joeyw01]

I'm using 10.8.2 OSX not sure if that makes a difference!!

[kglad]

can you attach a screenshot of the error message?

[Joeyw01]

Please see above screenshot of error message on launching indesign, sometimes the splash screen comes up sometimes it doesn't.

Thanks

Jo

[kglad]

uninstall indesign.

run the cleaner:  http://www.adobe.com/support/contact/cscleanertool.html

then re-install indesign.

[Joeyw01]

Hi,

Ok I have tried that but it's still happening

Do you have any other sugesstions I can try?

Many thanks

Jo

[Manish-Sharma · Accepted solution]

Can you follow the suggestion in the link below :-

http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html

once done, reinstall (no need to uninstall) the application and then check.

[Joeyw01]

I have tried the above, but cant find on my system, I've also done a find for them:

Mac OS:  /Library/Application Support/Adobe/SLStore

Mac OS:  /Library/Application Support/Adobe/Adobe PCD/

I have downloaded all the programme files from Creative Cloud and my mac is 10.8.2 operating system, not sure if that makes a difference?

Thanks

Jo

[Joeyw01]

Right I found the files and the permissions are already set correctly? so nothing to change there. Do you have any other suggestions? thanks

[Joeyw01]

Yay! I worked it out! I unistalled, then I placed the AdobePCD folder on my desktop and then I reinstalled and it now appears to work.

So if anyone else is having problems try that - I saw this advise on another post so tried it and it worked!

[Manish-Sharma]

Thanks for the update...Glad you sorted this out.