Acrobat 9 stopped working after a computer change

[FrustratedinOntario]

I had Creative Suite 4 Web Premium on an older Macbook Pro, then upgraded to Creative Suite 5 Web Premium. No problem. Then I changed to a new Macbook Pro a few months ago and Acrobat Pro 9 stopped working. Told me it was part of a suite and I needed to launch another member of the suite for it to work - which I tried but it still didn't work. So I uninstalled Acrobat and reinstalled it. Now it tells me that "Licensing for this product has stopped working" and I should uninstall and reinstall - which I've done several times. I have all original discs and serial numbers. The old computer was wiped clean before turning it over to my wife. Acrobat 9 remains unusable for me. What's up?

[kglad]

run the acrobat cleaner:  http://labs.adobe.com/downloads/acrobatcleaner.html

then install acrobat 9.3 from your web premium suite.

[FrustratedinOntario]

When I go to the url suggested, I read this:

IMPORTANT: THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.

As I noted in my original post, I installed Acrobat as part of a suite. What do you advise now?

[kglad]

try using the cs cleaner:  http://www.adobe.com/support/contact/cscleanertool.html

[FrustratedinOntario]

I've gone to the cscleaner url and see that I have to uninstall before cleaning, then restart and reinstall: does this apply only to the component I'm having a problem with (Acrobat) or do I have to uninstall/reinstall the entire suite?

And since my full version was CS4 and CS5 is an upgrade, do I have to reinstall CS4 first and then reinstall CS5? Surely there's an easier way to repair Acrobat...

Thanks for your time.

[Mylenium]

You only install the latest version. It will ask for the serial of the previous product for verification during the install process.

Mylenium

[FrustratedinOntario]

Thanks. However, one of my questions remains unanswered: do I have to uninstall and reinstall the entire suite or just Acrobat? It is only Acrobat I'm having a problem with. Everything else is fine. Note that in CS5 Acrobat has its own install disc, separate from the rest of the suite.

If I have to scrub the whole suite, here's my current understanding of what to do:

1) Uninstall every single component of CS5

2) Use CS Cleaner

3) Reinstall the complete CS5

Right? Or can I just uninstall Acrobat, use CS Cleaner, and then reinstall Acrobat?

Thanks again.

David

[FrustratedinOntario]

I'm still waiting for an answer to my last questions before proceeding:

do I have to uninstall and reinstall the entire suite or just Acrobat? It is only Acrobat I'm having a problem with. Everything else is fine. Note that in CS5 Acrobat has its own install disc, separate from the rest of the suite.

If I have to scrub the whole suite, here's my current understanding of what to do:

1) Uninstall every single component of CS5

2) Use CS Cleaner

3) Reinstall the complete CS5

Right? Or can I just uninstall Acrobat, use CS Cleaner, and then reinstall Acrobat?

Would really appreciate some help here. Thanks.

David

[John Waller]

There's no hard and fast rule.

Try uninstalling just Acrobat in the first instance.

If it doesn't work, try uninstalling the entire Suite.