Web design premium cs6 disc won't install...

[kravings12319]

Instead my autoplay is reading it as a picture disc and promts me to pick as you can see.  How would I go by fixxing this?

[Ned Murphy]

Did you try clicking the link at the bottom "View More AutoPlay options in Control Panel" ?

If that doesn't pan out, try that General optiuon and use Windows Explorer to see what files are there.

[kravings12319]

I have tried the view more options and it doesn't help at all, installation instructions doesnt help and yeah no setup or nothing 😕

[Ned Murphy]

Does that Installation Instructions PDF have any useful information?

[kravings12319]

Nothing informative about this problem no. I was able to install it the first time. But then I tried opening PS cs6 and it told me to reinstall. And now this happens T_T

[John Waller]

What's inside the Adobe CS6 Design and Web Premium folder?

[kravings12319]

[Ned Murphy]

That image is the same as the one before.  Is that the only disk that you have?

[kravings12319]

sorry about that, and yes the only disk.

[Ned Murphy]

What happens if you execute that Install.app file?

Are you trying to install on a Mac?  It might be a case where you have a Mac disc where you need to have a Windows disc.... the first image you showed earlier mentions Windows Explorer.

If it is a Mac disk then chances are it will not work to activate a Windows installation from a download.

If you know you ordered a Windows version then you probably need to contact Adobe to get the correct disk sent to you.

If you mistakenly ordered the Mac version, then you can swap platforms if you follow the instructions on the page linked below:

http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.html

[kravings12319 · Accepted solution]

thanks, was mac disk lost my windows disc but just found it :3 problem solved

[Ned Murphy]

One thing you can probably do to sidestep this issue is to download the CS6 trial version of the software and then use your serial number from your disc packaging to activate it.