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Periodic Ribbon/Function Failure

Mar 26, 2013 10:24 AM

Tags: #adobe #function #presenter #ribbon #presnter_8

Hello All,

 

I installed presenter 8 a couple of weeks ago and loved it...however over the last couple of days, the functionality of the items in the Presenter Tab of the ribbon has become spotty.

 

I will click on the buttons and options and nothing will happen...the item will light up as I hover, but it will not execute my request on click.

 

For instance, clicking VIDEO does not launch the video app...and clicking Scene will give me the image options, but selecting one will not put it on to the screen.

 

I have the file saved on the machine (not the network)

If turn off the Add in, close powerpoint, open powerpoint, turn on the Add in, close power point, and open it again...powerpoint will crash, ask if I want to disable the add in (because it had a serious problem with it) and then when I open it (for the third time) functionality has been restored...for now.

 

 

Any thoughts?

 
Replies
  • Currently Being Moderated
    Mar 26, 2013 4:52 PM   in reply to E_slinger

    Hello,


    Welcome to Adobe Forums.

     

    Which version of Adobe Presenter are you using ?

     

    Which version of MS Powerpoint are you using ?

     

    Do you have Windows Xp or Windows 7 ?

     

    Does it happen on a blank presentation as well or with a specifc presentation ?

     

    Make sure you have Presenter 8.0.2 update installed.

     

    Thanks,

    Vikram

     
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  • Currently Being Moderated
    Apr 2, 2013 10:50 AM   in reply to E_slinger

    Hello,

     

    Presenter 8.0.2 update : http://www.adobe.com/support/downloads/detail.jsp?ftpID=5505

     

    Thanks,

    Vikram

     
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  • Jorma Jennings
    1,850 posts
    Jul 5, 2007
    Currently Being Moderated
    Apr 2, 2013 11:18 AM   in reply to VikramGaur

    FYI, I have applied the 8.0.2 update multiple times since it's release and I still show 8.0.1 Build 260.

     

    Is the 8.0.2 update only for APVC or the 64 bit version of Presenter? I have Presenter 32 bit installed with office 2007.

     
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  • Currently Being Moderated
    Apr 3, 2013 7:28 AM   in reply to Jorma Jennings

    Hello,

     

    In presenter 8.0.2 update there was a small fix of Time Stamp. (Not showing correct date)

     

    Thanks,

    Vikram

     
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  • Currently Being Moderated
    Aug 19, 2013 10:00 AM   in reply to E_slinger

    Hello,

     

    Sometimes user account setting gets corrupt, so switching user account fixes that issue.

     

    Thanks,

    Vikram

     
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