Not installed but saying up to date

[TimDDLS]

Hi, one of the programs (Illustrator) may have been interupted during download/installation.

In grey it is saying 'up to date' yet it is not installed on the machine.

There's therefore nothing for me to uninstall and start again and indeed no option (being the 'up to date' message is greyed out and unclickable) to reinstall.

Any help much appreciated.

Thanks

[Abhijit_Kr_ · Accepted solution]

Hi,

Please follow these steps to fix this issue.

Please rename Caps folder from this location and relaunch AAM. It should give you option to Install all the Applications.

Windows

C:\Program Files (x86)\Common Files\Adobe

Mac

Library/Application Support/Adobe/

Please let me know if it helps you or not.

Regards,

[TimDDLS]

Hi, yes I renamed the folder 'caps' to 'capss' which has now given me the option to install so should be good from here.

Thanks

Tim

[Abhijit_Kr_]

Yes you are good to go....Just needed to know that how many softwares have to installed on this Machine, if more then 1 then after installing Illustrator please undo the changes with the Caps Folder.

Regards,