Where is the serial number for Creative Cloud membership?

[Happy_Camper]

I looked at my order, my receipt and the email I received and nowhere is there a serial number for my Creative Cloud membership.  I was a pre-order, don't know if that screwed it up... how do I get the serial number?  Thanks.

[FredrikSogaard]

Yeah, I have the same problem! Wher's the serial number?

[Purplebob]

You dont need a serial number. Check out this video:

http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-apps-from-cre...

[Muhfahsa]

@ Purplebob, some of us downloaded the trial and need a serial number to get access to all the features.

[lleevi]

I installed Photoshop CS6 Extended with Application manager and when I opened it, it asked serial number?

[BobbyFlash75]

Same problem. When I log in with my adobe-id I'm asked to fill in my serial number...?

[Happy_Camper · Accepted solution]

The first thing I opened was Acrobat and it asked for a serial number.  Then I opened AfterEffects and it connected properly.  After that I could open everything without it asking for the serial number.  So it doesn't need the serial number in fact.  If you get the warning just try opening a different application until it connects and then go back to the other application and try again.

[Guest]

Sadly this workaround does not work for me.  I remain stuck in trial mode...and less than thrilled that no solution to the problem is available.

[Jeff A Wright]

PageSage I would recommend starting a different thread in the Creative Cloud Download & Install FAQ forum - http://forums.adobe.com/community/download_install_setup/creative_cloud_faq.  If you can please describe in that thread your specific circumstances it should help us resolve your difficulties.

[Kapil.Malik]

Hi Happy Camper,

Creative cloud do not need a serial number. it will be using your aadobe ID on which you have purchased the creative cloud membership.

So you need to login with your Adobe ID and password to activate the cloud membership.

In case it is not signing in successfully please try the following:

I dont know which operating system you are working on so i am giving you some steps windows and MAC OS:

   Windows:

   In windows 7 navigate to following location:

     /windows/system32/drivers/etc

   1. look out for "Hosts" file

   2. Open it with notepad

   3. Check if you have any entry for Adobe

   4. Remove the entries and try again launching any product from CS6

   On Windows XP navigate to following location:

   \windows\system32\drivers\etc

   1. look out for "Hosts" file

   2. Open it with notepad

   3. Check if you have any entry for Adobe

   4. Remove the entries and try again launching any product from CS6

   Mac:

   1. Please click on "Go" and navigate to /private/etc

   2. Open "hosts" file and check out for any entries for Adobe.com

   3. Remove the entries and save the file

   4.  try again launching any product from CS6

Thanks

Kapil Malik

[Guest]

I have been through this and none of the solutions on this page work for me.  I have also been hung up on twice by adobe during phone calls.  The customer service section has been no help whatsoever!

[Jeff A Wright]

Profucee which operating system are you using?  Do you have a case number from your interaction with our support team which I can reference?

[Guest]

Mac OS X 10.8.2 0184001544

[Jeff A Wright]

Profuceee case 184002804 you reported your difficulties being resolved when the host.old file was removed.  Is this not the case?

[Guest]

It worked the first time but the following day I attempted to login and experienced the same issue. The file no longer exist either.

[Sphygmomanometer]

My CC subscription's been running for a couple of months now and PS is still not working. None of the tips, tricks and magic mentioned above worked and the host file is clean. It just keeps me asking for a serial. Ridiculously frustrating. (OS X 10.8.3)

[Jeff A Wright]

Sphygmomanometer in addition to the steps offered above you will also want to review Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

[spiders00]

why should we have to do this..I have wasted so much time already

[spiders00]

sorry but end of patience...totally

[Jeff A Wright]

Spiders00 this is a public forum and is not a chat session.  If you are looking for direct support then I would recommend contacting our chat support at http://adobe.ly/yxj0t6.

If you would like to post the steps you have currently performed to resolve your current network misconfiguration then it would be possible to see if there is additional steps which you can try to resolve your difficulties.  Also if you are on a managed network then please contact your I.T. department so they can help resolve the network configuration difficulties you are currently experiencing.

[spiders00]

This hasn't worked for me

[borisj744]

Same for me. Tryed everything I could find online. Adobe is giving same generic answers that are on thier website. This is outrageous. If this problems continue presisting I am canceling Adobe CC.

[Jeff A Wright]

Borisj744 the same question stands as I posed to Spiders00.  Can you please list what you have steps you have completed so far and their results?

[borisj744]

This

"Mac:

   1. Please click on "Go" and navigate to /private/etc

   2. Open "hosts" file and check out for any entries for Adobe.com

   3. Remove the entries and save the file

   4.  try again launching any product from CS6

and this:

"The first thing I opened was Acrobat and it asked for a serial number.  Then I opened AfterEffects and it connected properly.  After that I could open everything without it asking for the serial number.  So it doesn't need the serial number in fact.  If you get the warning just try opening a different application until it connects and then go back to the other application and try again."

and this:

I found this tool on their website to remove previous Adobe Creative Suites but it also enables you to remove the creative cloud application manager.

http://www.adobe.com/support/contact/cscleanertool.html

When you start it up you need to choose all on the top. It will show application manager and remove that application.

Afterwards go back to the Creative Cloud login page

https://creative.adobe.com/

and this:

http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html

Nothing worked.

[Jeff A Wright]

Excellent thank you Borisj744.  It appears you have completed step 3 of Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.  Please also try the remaining steps within the document.

Also if you are on a managed network please ensure that you are working with your I.T. department to allow the Adobe Application Manager to connect to the Internet.