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Serial number

Community Beginner ,
Apr 15, 2013 Apr 15, 2013

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I bought last year Creative Suite 5.5 and I received a gift of the CS6. Now I am prompted to register again for CS6 but by entering the serial number is returned me the error of serial number is not valid.
How should I proceed??

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correct answers 1 Correct answer

Community Beginner , Apr 18, 2013 Apr 18, 2013

Problem solved, today I put back the serial number and everything went well! The mysteries of science!

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Adobe Employee ,
Apr 15, 2013 Apr 15, 2013

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Hi Prismagraf,

Please see - http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

and you should be able to resolve the concern.

^Ani

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Adobe Employee ,
Apr 15, 2013 Apr 15, 2013

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You might have received 2 serial numbers, one for CS5.5 and other for CS6. So, make sure you type the serial number you received for CS6 first and then for CS5.5.

On which OS are actually trying to install CS6? Attach the error screenshot, in case of same issue.

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Community Beginner ,
Apr 15, 2013 Apr 15, 2013

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I did not solve, is already by July 2012 I installed the products, do not understand why now ask me to record it. I enclose 2 screens, hoping that they can be of help.

Immagine 1.jpg

Serial Key sereenshot was removed by the moderator.

Message was edited by: Arpit Kapoor

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Adobe Employee ,
Apr 15, 2013 Apr 15, 2013

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Prismagraf, i have removed the serial key screenshot that you posted. Please do not post your serial keys and contact details in public.

Also, i have sent you a private message. Check that and revert.

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Adobe Employee ,
Apr 15, 2013 Apr 15, 2013

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I just checked the serials that you sent me and both of them are valid serials and you should not get that error. 

From where are you installing it? What all adobe applications do you have on the machine?

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Community Beginner ,
Apr 15, 2013 Apr 15, 2013

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Have been installed from a CD.
On the Mac (system 10.7.5) there is CS5.5 and CS6, is there a way to unregister and proceed with a new one?

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Adobe Employee ,
Apr 16, 2013 Apr 16, 2013

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Hmn. Might be an issue with the setup. Install the product from the desktop and check : "http://helpx.adobe.com/creative-suite/kb/install-creative-suite-5-cs5.html"

Also, in case same issue, download a trial version of CS6 from adobe.com and try to install.

Check if it helps.

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Community Beginner ,
Apr 18, 2013 Apr 18, 2013

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Problem solved, today I put back the serial number and everything went well! The mysteries of science!

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