CS3 Photoshop licensing problem

[RCKW78]

I have just tried to use our CS3 Photoshop and a message of "licensing for this product has stopped working. - Uninstall and re-install to fix."  How can we deactivate the install ?    - its worked fine for years, what's caused the problem?  RW

[Ned Murphy]

To deactivate the installation (which you might not need to do) you will need to contact Adobe Support directly by chat or via phone.

Here are some links to help make contact:

http://www.adobe.com/support/chat/ivrchat.html

http://www.adobe.com/support/download-install/supportinfo/

As far as the failing goes, it appears to just happen at some point in the lifetime of the product.  It happened to me a few years ago and it was not a simple fix to get it working again since I had to search around to see if anyone had any info about repairing it.  I can offer a couple of links, the first which was key in getting me back up and running...

Reinstall CS3 - when normal fails
-------------

http://forums.adobe.com/message/3227705#3227705 (worked the first time it failed)

http://forums.adobe.com/message/1228877#1228877 (see last posting)

[RCKW78]

Thanks.

[Ned Murphy]

You're welcome

[Jeff A Wright]

RCKW78 please see the following technical documents for how to resolve the error, "Licensing has stopped working."

• Error "Licensing has stopped working" | Mac OS - http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html
• Error "Licensing has stopped working" | Windows - http://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html

These documents are very well vetted and should allow you to resolve your current difficulties.  Please feel free to respond to this discussion thread if you have any questions regarding the steps listed within the document.