Problem copying images from Microsoft Word

[italital]

Hello,

I'm evaluating your new RoboHelp 10.0, and I have a question regarding copying images from Microsoft Word.
If I copy a single image from Word and paste it to RH it works, but if I copy more than one (for example a whole document), it do not pastes the images (or eventually pastes only the selected text)
Is there a bug, or it intentionally acts like this?

Thank you.

[Peter Grainge]

First I need to clarify this is a user to user forum, you are not talking to Adobe.

Rh9 introduced this feature and whilst I don't use it, I am sure it worked albeit with an issue that could be worked around and not this one. However, now I am getting the same result in Rh9 and Rh10. I have asked some questions of someone who does use the feature and am awaiting his response. I will post back as soon as I can.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Peter Grainge]

There seems to be an issue when the images in Word were PNG images. Is that likely the cause here? Try creating a brief document and paste in a GIF and a JPG image. Does that content paste in OK?

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Peter Grainge]

Odd. Now all image formats are pasting in OK. Are you able to send me a document that is giving this problem? Create a new one with garbage text if it is all confidential. See Contact on my site.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[italital]

Hello Peter,

I just sent you an email with a document that gave me the problem with copy/paste from Word.

Can you check it and let me know if you understand the cause?

A little update: now I note that some images are pasted without problem, and some other aren't. I don't exactly understand when the  problem happens.

Thank you

[Peter Grainge]

I have the document and will look as soon as I can, that may well not be until Friday though.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Peter Grainge]

How were the images inserted into the document you sent, by pasting them in or by using Word's Insert > Picture option?

Also please send me the images that are in the document.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[italital]

Hi Peter,

I sent you by e-mail the images I used in the document (added by Word's Insert-->Picture).

Thank you!

[Peter Grainge]

I am working on this but not getting any conclusive results so far. I may need to send my findings to Adobe once I have set up some further tests.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Peter Grainge · Accepted solution]

I have finally found the cause of this problem.

In Word, open the document you sent me and go File > Options > Advanced > Web Options.

You will see an option Rely on VML...

Deselect that and save.

Now copy and paste.

I believe the setting is per document.

Please confirm that fixes the problem at your end.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[italital]

Hi Peter,

I'm happy to confirm that your solution is working for this problem.

Thank you very much.