I've already done that - sort of.
The company replaced my computer with a brand new one just a
few days after I originally received the RoboHelp program.
Everything ran fine on that machine. I still got the "missing
version 1.4" message, but I didn't think to actually make a note of
the missing program at the time, and so I didn't go looking for it
until I installed RoboHelp on the new machine.
However, I did not have the same error problems on that
machine. No DEP errors, and no crashes to the desktop.
I spoke to Adobe on the phone yesterday, as well, and their
advice was to do a complete uninstall (using the guidelines on the
website) and reinstall of RoboHelp, but that doesn't appear to have
worked.
In summary, my problem list -
During RoboHelp 6 install, a message pops up indicating that
HTMLHelp 1.4 will need to be downloaded in order to compile. This
occurred on both machines.
On the new machine, I attempted to download and install
HTMLHelp 1.4, and got 1.3 instead which I went ahead and installed.
There appears to already be a later version hidden somewhere in the
depths of the hard drive. When I tried to run the tutorial
afterwards, I got a machine indicating a DEP error from "HTML Help
Executeable", and crashed to the desktop.
I have a sneaking suspicion at this point that the HTML Help
install ended up conflicting with the version already on the
system, and somehow a pointer got redirected and hasn't been reset.