Keep getting message that the product I am trying to load is not an Adobe Genuine Product

[almar1940]

I keep getting a message that says Installation failed.  The product you are trying to load is not a Adobe Genuine Product and appears to be counterfeit!!!??  What do I do next?  The products were purchased from Adobe

[John Waller]

See http://helpx.adobe.com/x-productkb/global/digital-certificate-revoked-aam.html

[Jeff A Wright]

This error can also occur if the download of the installation files is corrupted.  Almar1940 which Adobe software or service are you trying to download and install?

[almar1940]

I am trying to install CS6 on my new computer.  I used the download from the My Adobe site.

[Romsinha-9KMEUt · Accepted solution]

Please update Adobe Application Manager from the mentioned link: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

[Robert_Jaquess]

All;

I'm still working with Adobe; however, I may have a unique problem as

explained by Adobe Support: I purchased what is known

as a one user License of a Volume License from a supplier for a CS6

Upgrade from CS5. I had purchased the CS5 direct from Adobe and this is

considered to be a Retail version and not a Volume Licensed product. Adobe

says that you need to upgrade from a licensed version to a licensed

version. They provided me with a link and instructions to upgrade from my

retail version; however, so far it is not installing with the serial number

that was provided. I will contact Adobe next Tuesday after the holiday and

see if the problem can be resolved.

I don't know if this helps you or not. I will try to give you updates.

Regards;

Bob J.

[Robert_Jaquess]

UPDATE REPLY

Following the suggestion of downloading and Installing the Application

Manager in conjunction has enabled me to successfully install CS6 Update.

Thanks a ton for your help.

Bob J.

[Jeff A Wright]

Excellent thank you for the updates Robert.  We have been making improvements to the Adobe Application Manager to help make the downloading experience more reliable.  In your circumstances it appears these improvements allowed you to obtain the install files successfully.

[Robert_Jaquess]

Jeff;

Thanks for the followup.

It was recommended that the CS6 downloaded files be backed up. Do you know

if these should be the uninstalled files and including the Adobe

Application Manager that I have already installed? Also, I inadvertently

downloaded a MAC version that I don't need since I only have a Windows OS.

I have deleted the files from my computer, but they still are listed in my

Adobe account. How can I delete them from my Account?

How many copies can I download with my One User License (I have a desktop

and a Laptop)? If I'm allowed at least two copies do I assume I return to

the download site and download them to my other computer?

Warmest regards;

Bob J.

[Romsinha-9KMEUt]

[Robert_Jaquess]

John;

Do I have to access the CS6 upgrade via the Cloud. I didn't think the Cloud would be in effect until the middle of next month. I don't want to suscribe to the cloud and thought by purc

hasing the upgrade now I could avoid the Cloud.

Please advise.

Bob Jaquess