During the RoboHelp install, a message box popped up
informing me that I would need to get HTML Help 1.4 from the MSDN
website. So after the install was completed, I went to the MSDN
website and looked for HTML Help 1.4. And I found a file that
seemed to be the correct one. The page title side 1.4, and there
was nothing to indicate otherwise.
It was only after the file was downloaded and the install
process started that I learned that what I had actually downloaded
was version 1.3. And oddly enough, my computer apparently came with
1.31 pre-installed. And now the RoboHelp Tutorial appears to be
crashing because of HTML Help (there's an error message about the
HTML Help Executeable that pops up just before the tutorial window
crashes to the desktop).
So where do I find 1.4?
Peter Grainge, Mar 14, 2007 7:32 AM
Unfortunately, the link that you provided only leads to the
1.3 version that I'd already found. I know page claims that it's
the 1.4 SDK, but once you begin to install the program you learn
that it's actually 1.3. And as I mentioned in my original message,
during the install I'm informed that my system already has a more
recent version - specifically 1.31.
My log-in has admin rights on my computer. So there shouldn't
be any issue there.
It installed in the Program Files directory on the C: drive.
The pre-installed 1.31 version seems to be somewhere else (at one
point I uninstalled 1.3 and still got the same issue with an "HTML
Help Executeable" file), although I haven't been able to locate it.
The reference on the Add/Remove Programs list on my computer only
seems to apply to 1.3.
The error I'm getting appears to be a DEP error. Yes, it
looks like Microsoft Windows is protecting me from one of those
malicious Microsoft programs... You've got to watch out for those
On a more serious note, one of our IT guys has also taken a
look at this, and we both agree that the most likely explanation
for the crash is that the HTML Help 1.3 that I installed probably
overwrote something pertaining to whichever version of HTML Help is
hidden on my computer system. And so a pointer somewhere isn't
pointing to what it's supposed to be.
Unfortunately, uninstalling 1.3 didn't fix this. Nor has
I'm sorry but I have nothing else to suggest. Can I ask you
to install RH6 to another machine to see if that also gives this
warning? If it does and Adobe haven't put in an appearance here, I
will contact them.
The company replaced my computer with a brand new one just a
few days after I originally received the RoboHelp program.
Everything ran fine on that machine. I still got the "missing
version 1.4" message, but I didn't think to actually make a note of
the missing program at the time, and so I didn't go looking for it
until I installed RoboHelp on the new machine.
However, I did not have the same error problems on that
machine. No DEP errors, and no crashes to the desktop.
I spoke to Adobe on the phone yesterday, as well, and their
advice was to do a complete uninstall (using the guidelines on the
website) and reinstall of RoboHelp, but that doesn't appear to have
In summary, my problem list -
During RoboHelp 6 install, a message pops up indicating that
HTMLHelp 1.4 will need to be downloaded in order to compile. This
occurred on both machines.
On the new machine, I attempted to download and install
HTMLHelp 1.4, and got 1.3 instead which I went ahead and installed.
There appears to already be a later version hidden somewhere in the
depths of the hard drive. When I tried to run the tutorial
afterwards, I got a machine indicating a DEP error from "HTML Help
Executeable", and crashed to the desktop.
I have a sneaking suspicion at this point that the HTML Help
install ended up conflicting with the version already on the
system, and somehow a pointer got redirected and hasn't been reset.
Just running back I asked about whose login was used to
install RH and whether that had admin rights? You replied you have
admin rights but that isn't quite the same thing. It is important
that login was used for installation, rather than an IT persons. I
don't think that is the issue here but want to be 100% sure.
Next question is about the new machine. Is it by any chance
running Vista? Whatever system is used, how do IT set it up? From
the various CDs or by some ohter means? Do you have a PC at home
that you could use the CD on just to try it?
RoboHelp was installed under my own personal log-in. I
performed the install myself.
The machine is running Windows XP. I believe it's the
pre-install provided by the manufacturer (Dell, in this case).
While I have a computer at home, I suspect that the company
would greatly prefer that I exhaust Adobe's phone support first
(I'm currently waiting to hear back from them after sending a
screenshot of the DEP error message).
Interesting, I just bought a Dell laptop and I know another
Adobe Community Expert has done the same but neither of us had this
problem when installing RH6. The only difference is in both cases
we had X5 on first.
Probably the best thing is to wait for Adobe first. BTW, I am
not suggesting you do anything illegal or outside company policy.
If the company is happy, you are allowed to install RH on a second
PC provided both are for the same person and not in simultaneous
Is your office PC now too far set up to consider a reinstall
to get it back to its delivered status? Just a thought.
Adobe phone support eventually chose to blame the problems on
Eventually, the IT guys here at my company went ahead and
reset my computer system. The Tutorial now starts properly,
although I haven't worked my way completely through it. I still saw
a message about not having HTML Help 1.4 when I installed RoboHelp,
but I figure I'll wait until the program fails to accomplish
something (presumeably compile since that's what the message
indicated HTML Help 1.4 was for) before I start looking for the
supposedly missing software.
I wouldn't like to blame anyone here. Yours is the only
report of this issue so it does seem odd that no one else has hit
it with the same build you are installing. I have a Dell machine
too so I wouldn't want to blame them. It's easy to blame Microsoft
but you have to admit their 1.4 link is downloading a 1.3 file.
I'll jump in on this one and share that I'm seeing the same
thing. It's not a rights issue, not an AV issue.
I'm on Windows XP SP2, pretty much fresh out of the box. I
have done this on a machine with Office 03 and without with the
same results. Most of my testing is done on virtual machines but I
get the same message on our standard XP SP2 image.
Rather than installing on a machine which has been built
using an image, are you able to install to a machine built by using
CDs? As RH can be installed on a second PC, could you install it on
your home PC? (Deactivate it afterwards)
Being outside your corporate environment would give us a clue
as to whether or not that is part of the issue.