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Can't download with IE10, adobe says I need IE 4+

Community Beginner ,
May 26, 2013 May 26, 2013

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Have a new Dell laptop, IE10. Bought Acrobat, went to download and screen says I need IE 4+. What is this?

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LEGEND ,
May 26, 2013 May 26, 2013

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It is a known problem; I don't know if Adobe will ever address this.

Download the trial for your software from http://prodesigntools.com/adobe-acrobat-xi-pro-standard-reader-direct-download-links.html and activate it with your serial number.

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Community Beginner ,
May 26, 2013 May 26, 2013

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Pat,

Seriously? OMG, do they know how much time their customers waste on this?

Thanks for your reply, it’s appreciated.

Jack

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Community Beginner ,
May 26, 2013 May 26, 2013

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Another problem, the site you listed is for XI Pro, I bought XI Std. the Pro site rejects my s/n. Comments?

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Adobe Employee ,
May 28, 2013 May 28, 2013

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We don't have trials for Acrobat Standard available.  Please contact Dell as it is likely they have a site for you to download the software you purchased, or was included, with your computer.

You can find a related topic at http://forums.adobe.com/message/4612770#4612770.

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Community Beginner ,
May 28, 2013 May 28, 2013

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Jeff,

I purchased Acrobat Standard last weekend from Adobe.

I can’t download and install it because it rejects the authorization code sent to me.

I had to download the trial Pro version to keep going.

Please advise on how to get my purchased product up and running.

Thanks,

Jack

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Adobe Employee ,
May 28, 2013 May 28, 2013

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My apologies Jack we seem to have a somewhat common request from Dell users who have lost access to their copy of Acrobat Standard.       

If you purchased Acrobat Standard from Adobe then please see http://forums.adobe.com/thread/1006208?tstart=0&promoid=KBHJQ for information on how to download your purchased software.

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