I can download on the work computer, but not on my homePC, it never finishes??

[purchase@neets.dk]

I bought the cloud for a year, and love the thought of working the same programs at work and home.

But I can't download the programs at home. The download session never finishes, and theres no error message.

I have shut down the computer at work, my firewall but stil no luck

What is wrong?

wr

Jønne

[kglad]

if more than 0 bytes downloads, you can rule out a fire wall issue and use a download manager so, you can re-continue your downloads from where you left-off.

[sarika02 · Accepted solution]

Hello,

Try this link: http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-installation-download.html

And let us know,if you need further help:)

Regards

Sarika Behal

[purchase@neets.dk]

Hi Sarika

Thank you for your answer, unfortunately it didn't work.

When I try to download the tryout version of a program

the same strange error happens - it never ends installing.

Hmm, seems I end up with half the solution, still better than nothing I guess.

Thank you again for the answer

wr

Jønne

[Jeff A Wright]

Can you provide a screen shot of this error Jønne?  It is not clear if you are downloading or installing the software.  Also which operating system are you using?

[purchase@neets.dk]

Hi Jeff

Thank you for your reply on my request.

Im working on 2 windows 7 computers.

The one at my work downloads fine and fast, the other never ends its "waiting to install"

[Jeff A Wright]

Thank you Jønne.  I would recommend reviewing your installation logs at this point to determine why the installation is not proceeding.  Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to locate and interpret your installation log files.

[purchase@neets.dk]

Ok, thanks, I'll try that tonight.

Thank you Jeff

I hope I find the hammer to nail it!

WR

Jønne

[purchase@neets.dk]

Hi again

Hmm, the problem is that theres no Error.

All the troubleshoots is about errorfinding, and since the installation never ends, theres no error.

Hmm, dead end I Guess

sorry

Jønne

[Jeff A Wright]

Jønne I would recommend contacting our support team at this point to review your installation difficulties.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you described.

[purchase@neets.dk]

thanks JEff

I'll try that.

With respect

Jønne