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Latest Creative Cloud doesn't work at all

MilesDP15
Community Beginner ,
Jun 18, 2013 Jun 18, 2013

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Running Creative Cloud 1.0.0.181 on Mac 10.8.4.  Have tried Photoshop CS6, CC, and Flash CC - all applications fail to start with the error "Configuration error Please uninstall and reinstall the product. Error: 16."

I have uninstalled.  Reinstalled.  Unintalled with Creative Cloud Cleaner.  Reinstalled.  Same error.

I have also tried resetting the permissions on the Adobe PCD folder to no avail.

This is absurd.  Who is in charge of your installation scripts?

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correct answers 1 Correct answer

MilesDP15
Community Beginner , Jun 19, 2013 Jun 19, 2013

Okay I've got it working now.

Open Terminal (Applications > Utilities > Terminal)

Type in

sudo chmod -R 775 /Library/Application\ Support/Adobe

then enter your root password

Not sure why the Adobe Installer couldn't do this when the installation executes, but whatever.

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Jeff A Wright Adobe Employee
Adobe Employee ,
Jun 18, 2013 Jun 18, 2013

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MilesDP15 have you reviewed your installation logs to determine the exact error you are receiving during the installation process?  If not then please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to locate and interpret the installation log files.

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klbrdshw
New Here ,
Jun 18, 2013 Jun 18, 2013

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In Response To Jeff A Wright

I have also taken all of these steps, the one below from Mr. Singh, as well as checking the installation logs. They all report "no errors." The applications are installed. The problem is they won't open. Instead a message comes up:

Configuration error

Please uninstall and reinstall the product.

If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

Error: 16

The trouble began this morning after an update to the Application Manager came up on my screen. Then, once I closed an Adobe application, I could no longer open it or any other, the exception being Bridge in both CS6 and CC. They both work. I've uninstalled all products, then reinstalled. Same result. A major client is waiting on a revision to an Illustrator file in order to go to press. Please help.

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Lee_Ann_H
Jun 18, 2013 Jun 18, 2013

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In Response To klbrdshw

This thread might be of help to regarding permissions errors.  http://forums.adobe.com/message/5175823#5175823 

Let us know if you are able to solve the issues you are having.

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gener7 Community Expert
Community Expert ,
Jun 19, 2013 Jun 19, 2013

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In Response To klbrdshw

I know this is of little help,but that's exactly what happend to me when I upgraded from CS6 CC to CS7 CC on my mid-2009 Macbook running 10.8.4. The updated installer broke CS6 and CS7 with an Error 16. Bridge CS6 and CS7 opens,but Help > Updates returns an error message and Bridge crashes.

I've been uninstalling, running the CS cleaner and reinstalling with no results.

I'm in contact with tech support. If I find out anything, I'll share.

Gene

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TatKC
New Here ,
Jun 18, 2013 Jun 18, 2013

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Same here. No answers to offer, but downloading InDesign CC broke all of my CS6 applications. Cannot open because I just get the same Configuration Error 16. Uninstalled, reinstalled from both disc and CC, but same error. Checked permissions for both Adobe PCD folder and SLStore folder, and these matched the recommendations. Ran the Adobe Support Advisor software, and it found no errors. Adobe Muse seems unaffected, but InDesign, Illustrator, Photoshop and Dreamweaver are all suffering from this error. Bridge seems to work in CS6, but I've stopped updating fearing that I will break something else, so have not tried the CC version. Running Mac Pro with OS X 10.8.4 and 24 GB of RAM. Everything worked perfectly until the attempted CC update of ID this morning. That's the last of my access to the CS apps I require. Adobe Chat could not help. On the phone with Adobe support now, and they are regurgitating the same support procedures. I've been escalated to Tier 2 and should expect a call back within 24 hours. Lovely! There was a time when new software from Adobe was a time of excitement.

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Sumit Singh Adobe Employee
Adobe Employee ,
Jun 18, 2013 Jun 18, 2013

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Hi MilesDP15,

Please try to follow the steps given in the following knowledge base article corresponding to the error you are getting.

Skip the solutions which alreadty tried.

http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html

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TatKC
New Here ,
Jun 18, 2013 Jun 18, 2013

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In Response To Sumit Singh

I tried this without success. I stated so in my post: "Checked permissions for both Adobe PCD folder and SLStore folder, and these matched the recommendations."

It also seems that Miles tried as well: "I have also tried resetting the permissions on the Adobe PCD folder to no avail."

Since this is the only recommendation that Adobe is offering, we have all come across it and tried it: Miles, myself, the Adobe chat agent and the Adobe phone agent. Something new must be broken in this case.

Thanks for your concern.

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MilesDP15
Community Beginner ,
Jun 19, 2013 Jun 19, 2013

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I have checked all the different folder permissions in the above links and they are fine.  Here are all the [ERROR] entries from Photoshop CC install log.  There are many permission issues, but without knowing what they should be the log is worthless.  Also, the last line of the log states "Exit Code: 0 - No error." so I'm not putting to much faith into these logs.

There was an update since I posted yesterday, but I still get the same Error: 16 when I try to launch any Adobe product.

06/18/13 15:20:00:537 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Zeiss/Nikon". Check and correct folder & parent directory permissions and then try again.(Seq 10)

06/18/13 15:20:00:539 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Zeiss/Canon". Check and correct folder & parent directory permissions and then try again.(Seq 19)

06/18/13 15:20:00:539 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Zeiss". Check and correct folder & parent directory permissions and then try again.(Seq 20)

06/18/13 15:20:00:561 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma/Sony". Check and correct folder & parent directory permissions and then try again.(Seq 159)

06/18/13 15:20:00:569 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma/Sigma". Check and correct folder & parent directory permissions and then try again.(Seq 221)

06/18/13 15:20:00:577 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma/Olympus". Check and correct folder & parent directory permissions and then try again.(Seq 280)

06/18/13 15:20:00:585 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma/Nikon". Check and correct folder & parent directory permissions and then try again.(Seq 336)

06/18/13 15:20:00:602 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma/Canon". Check and correct folder & parent directory permissions and then try again.(Seq 392)

06/18/13 15:20:00:602 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma". Check and correct folder & parent directory permissions and then try again.(Seq 393)

06/18/13 15:20:00:611 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Pentax". Check and correct folder & parent directory permissions and then try again.(Seq 461)

06/18/13 15:20:00:624 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Nikon". Check and correct folder & parent directory permissions and then try again.(Seq 540)

06/18/13 15:20:00:632 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Hasselblad". Check and correct folder & parent directory permissions and then try again.(Seq 591)

06/18/13 15:20:00:648 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Canon". Check and correct folder & parent directory permissions and then try again.(Seq 682)

06/18/13 15:20:00:649 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0". Check and correct folder & parent directory permissions and then try again.(Seq 687)

06/18/13 15:20:00:649 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles". Check and correct folder & parent directory permissions and then try again.(Seq 688)

06/18/13 15:20:00:720 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/CameraProfiles/Camera". Check and correct folder & parent directory permissions and then try again.(Seq 1215)

06/18/13 15:20:00:780 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/CameraProfiles/Adobe Standard". Check and correct folder & parent directory permissions and then try again.(Seq 1540)

06/18/13 15:20:00:780 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/CameraProfiles". Check and correct folder & parent directory permissions and then try again.(Seq 1541)

06/18/13 15:20:00:780 | [ERROR] |  | OOBE | DE |  |  |  | 83882 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw". Check and correct folder & parent directory permissions and then try again.(Seq 1542)

06/18/13 15:20:30:935 | [INFO] |  | OOBE | DE |  |  |  | 83854 | Please see specific errors for troubleshooting. For example, ERROR: DF037 ...

06/18/13 15:40:00:113 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Users/milesdp5/Library/Preferences/Adobe/dynamiclinkmediaserver". Check and correct folder & parent directory permissions and then try again.(Seq 1)

06/18/13 15:40:00:113 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Users/milesdp5/Library/Preferences/Adobe/Adobe QT32 Server". Check and correct folder & parent directory permissions and then try again.(Seq 2)

06/18/13 15:40:00:113 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Users/milesdp5/Library/Application Support/Adobe/dynamiclinkmediaserver". Check and correct folder & parent directory permissions and then try again.(Seq 3)

06/18/13 15:40:00:113 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Startup Scripts CS6". Check and correct folder & parent directory permissions and then try again.(Seq 4)

06/18/13 15:40:00:113 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Scripting Dictionaries CS6". Check and correct folder & parent directory permissions and then try again.(Seq 5)

06/18/13 15:40:00:114 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Linguistics/6.0/Providers/Plugins2". Check and correct folder & parent directory permissions and then try again.(Seq 6)

06/18/13 15:40:00:114 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Linguistics/6.0/Providers". Check and correct folder & parent directory permissions and then try again.(Seq 7)

06/18/13 15:40:00:114 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Linguistics/6.0". Check and correct folder & parent directory permissions and then try again.(Seq 8)

06/18/13 15:40:00:114 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Linguistics". Check and correct folder & parent directory permissions and then try again.(Seq 9)

06/18/13 15:40:00:114 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Keyfiles/dynamiclink". Check and correct folder & parent directory permissions and then try again.(Seq 10)

06/18/13 15:40:00:114 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Keyfiles". Check and correct folder & parent directory permissions and then try again.(Seq 11)

06/18/13 15:40:00:114 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Common". Check and correct folder & parent directory permissions and then try again.(Seq 12)

06/18/13 15:40:00:114 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Zeiss/Nikon". Check and correct folder & parent directory permissions and then try again.(Seq 13)

06/18/13 15:40:00:114 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Zeiss/Canon". Check and correct folder & parent directory permissions and then try again.(Seq 14)

06/18/13 15:40:00:115 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Zeiss". Check and correct folder & parent directory permissions and then try again.(Seq 15)

06/18/13 15:40:00:115 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma/Sony". Check and correct folder & parent directory permissions and then try again.(Seq 16)

06/18/13 15:40:00:115 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma/Sigma". Check and correct folder & parent directory permissions and then try again.(Seq 17)

06/18/13 15:40:00:115 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma/Olympus". Check and correct folder & parent directory permissions and then try again.(Seq 18)

06/18/13 15:40:00:115 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma/Nikon". Check and correct folder & parent directory permissions and then try again.(Seq 19)

06/18/13 15:40:00:115 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma/Canon". Check and correct folder & parent directory permissions and then try again.(Seq 20)

06/18/13 15:40:00:115 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Sigma". Check and correct folder & parent directory permissions and then try again.(Seq 21)

06/18/13 15:40:00:115 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Pentax". Check and correct folder & parent directory permissions and then try again.(Seq 22)

06/18/13 15:40:00:115 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Nikon". Check and correct folder & parent directory permissions and then try again.(Seq 23)

06/18/13 15:40:00:116 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Hasselblad". Check and correct folder & parent directory permissions and then try again.(Seq 24)

06/18/13 15:40:00:116 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Canon". Check and correct folder & parent directory permissions and then try again.(Seq 25)

06/18/13 15:40:00:116 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0". Check and correct folder & parent directory permissions and then try again.(Seq 26)

06/18/13 15:40:00:116 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles". Check and correct folder & parent directory permissions and then try again.(Seq 27)

06/18/13 15:40:00:116 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/CameraProfiles/Camera". Check and correct folder & parent directory permissions and then try again.(Seq 28)

06/18/13 15:40:00:116 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/CameraProfiles/Adobe Standard". Check and correct folder & parent directory permissions and then try again.(Seq 29)

06/18/13 15:40:00:116 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/CameraProfiles". Check and correct folder & parent directory permissions and then try again.(Seq 30)

06/18/13 15:40:00:117 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw". Check and correct folder & parent directory permissions and then try again.(Seq 31)

06/18/13 15:40:00:117 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 33)

06/18/13 15:40:00:117 | [ERROR] |  | OOBE | DE |  |  |  | 93268 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 34)

06/18/13 15:40:03:577 | [INFO] |  | OOBE | DE |  |  |  | 93071 | Please see specific errors for troubleshooting. For example, ERROR: DF037 ...

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Jeff A Wright Adobe Employee
Adobe Employee ,
Jun 19, 2013 Jun 19, 2013

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In Response To MilesDP15

Miles it appears your file permissions under your current user account have become compromised.  Please try the steps referenced by Lee_Ann_H in message #6.

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jakshumsky
Community Beginner ,
Jun 19, 2013 Jun 19, 2013

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I have the same problem. Once the manager downloaded I tried to download CC. It acted like it is stalled (Mac OSX 10.8.4) and all I got was the Error 16 screen. I tried launching CS6 and the only app that would launch was Bridge. All apps produced the Error 16 screen. I uninstalled everything and used cleaner several times. Also checked permissions on a few folders from advise on any other thread. Nothing works. Now the manager does not even show CS6 so I cannot even go back and install that. I am dead in the water with work due!!! I hope they resolve this soon.

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MilesDP15
Community Beginner ,
Jun 19, 2013 Jun 19, 2013

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In Response To jakshumsky

CC Manager only shows the CC version of the applications.  If you want CS6 then click on More Information under the desired app.  It will open a web browser for the CC version.  Scroll down and you'll see a drop down for the CC version - change this to the CS6 version.  Then scroll back up and click Download.

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MilesDP15
Community Beginner ,
Jun 19, 2013 Jun 19, 2013

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Okay I've got it working now.

Open Terminal (Applications > Utilities > Terminal)

Type in

sudo chmod -R 775 /Library/Application\ Support/Adobe

then enter your root password

Not sure why the Adobe Installer couldn't do this when the installation executes, but whatever.

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Jeff A Wright Adobe Employee
Adobe Employee ,
Jun 19, 2013 Jun 19, 2013

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In Response To MilesDP15

Thanks for the update Miles!

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gener7 Community Expert
Community Expert ,
Jun 19, 2013 Jun 19, 2013

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In Response To MilesDP15

Time Machined back before this fiasco. PS CS6 CC works fine.

Updated the AAM and before I even log in, PS CS6 goes Error 16 on me

Tried sudo chmod -R 775 /Library/Application\ Support/Adobe  several times.

CS6 still gives an Error 16

Uninstall/Reintall CS6 Error 16 again

Sorry folks...this new AAM update is nothing but trouble for me.

I'll run Time Machine to get my CS6 back until this is fixed.  I have had two days of this and that's enough.

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_MikeBrits
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Jun 24, 2013 Jun 24, 2013

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In Response To gener7

Im not sure how safe this is, but it worked for me:

sudo chmod -R 777 /Library/Application\ Support/Adobe

This basically assigns all permissions to the Adobe folder.

Hope this helps someone!

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gener7 Community Expert
Community Expert ,
Jun 24, 2013 Jun 24, 2013

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In Response To _MikeBrits

Yes, this finally did the trick!

I had gotten a ticket from Adobe support and I let them go through their procedures. They tried fixing permissions in the Adobe App Support folder, namely the PCD and SLStore folders,but that didn't work. The apps did launch in the root account, so they suggested it was a user profile problem and I should contact Apple.

I don't know why the chmod 775 didn't work, but the 777 did help me.

Thanks for passing that on. I hope there is no blowback from mucking with the permissions either, but I need my apps up and running.

Gene

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MilesDP15
Community Beginner ,
Jul 16, 2013 Jul 16, 2013

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In Response To gener7

Oh, joy.  New version of CC = error 16.  This is absurd.  How much down time untill I get a month of CC for free because I sure as heck can't work.

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gener7 Community Expert
Community Expert ,
Jul 17, 2013 Jul 17, 2013

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In Response To MilesDP15

If you are on a Mac, fire up Terminal. Enter this command: sudo chmod -R 777 /Library/Application\ Support/Adobe

It shpuld fix the problem and Photoshop CC should fire up.

Gene

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CapnJasper
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Feb 13, 2014 Feb 13, 2014

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Everything had been fine using CC for three months. I then had what I now know to be a major accounts permissions corruptions issue. Forgetting the best approach to computer problems is to go and stand under a tree and read the manual  I stuffed everything up and had to do a reinstall from Time Machine.

CC now unusable and reinstal required with Error 16's and no cure working

Also killed CS4 but never mind l only use those when in a hurry and CC drives me nuts.

Tried all of the suggestions on this discussion without success.

Eventually curious to see if this was a Firewall problem I went into my Firewall Options and added the CC apps after which everything has been fine.

Needed a failed install before I could  see the app to add it to the Firewall. Then did uninstall and reinstall.

An exception was Photoshop CC for which I had to open my Firewall. Of course it turned Firewall back on quick as.

Should add that I have not had a peep out of Adobe following my request for help.

I have since learned how to reset the Account Permissions via restart CMD R etc.

You will probably all pick up errrors in my terminology etc. but heck I drive boats not computers and this did work for me........

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