Creative Cloud Desktop installation problems.

[alesdeluca]

Hi, I'm having problem with the installation of Creative Cloud Desktop and then I cant download the new CC software...during the installation phase a generic error message come up. Just one time I received thi error code: A12E6. Probably the problem is that I've a Creative Cloud subscription for software in english language, but my Mac OS (version number 10.8.4) is in italian...There is a way to solve this problem? Please help me!

Many thsnks in advantage.

[Ratnesh_Ranjan]

To Change Language please refer : http://forums.adobe.com/thread/1198174

[alesdeluca]

Sorry Ratnesh Ranjan, but the problem is the installation of the software https://creative.adobe.com/products/creative-cloud and not of the language preference

[Jeff A Wright]

Creatice please see Ratnesh's link for how to adjust the language to Italian if you wish to.

For the A12E6 error this often indicates a download failure.  Please try an alternate Internet connection to download the software?  Are you on a managed network or do you manage the network yourself?

[alesdeluca]

I manage the network for myself

Talking with yours collegues in chat, we have circumscribed the problem to the language...but they were not able to give me a solution...I've bought the licence for the English version of the Adobe Creative Cloud but the Operating System language is Italian...I've read the Thread above but I cant switch the language inside the Creative Cloud Desktop because I'm not able to install it and then to open it and I'm fine with the English...this seems to be a bug of the software

Please let me know how can I solve the problem. Many thanks.

[Jeff A Wright]

First step is to try a different Internet connection which will allow a stable download of the Creative Cloud application.  There are other steps which you can try but first do you have any other Adobe Creative software installed on your computer?

[alesdeluca]

many thank sfor your support

My connection is stable and yes I already have several CS6 software installed

[Jeff A Wright]

Ok well the A12E6 error is a download error.  So the stability of your current network connection is still a factor.  Try a wired connection if you are using Wireless for example.

Please try the following steps:

1. Rename the Library/Application Support/Adobe/OOBE folder to OOBE_old
2. Download the Creative Cloud application from https://creative.adobe.com/
3. Reinstall the Creative Cloud application

If you continue to receive the A12E6 error then please try a wired connection as suggested or an alternate source for your Internet connection.

[alesdeluca]

rename the folder didnt work...please consider that the A12E6 error occured only one time over several attempts

[Jeff A Wright]

So what other error messages do you receive? 

Due to the length of this discussion already it might be best for you to work directly with our support team at http://adobe.ly/yxj0t6.

[TutoRialHD]

Hey its easy

First Go To Pc:>And Watch yout pc information:> than restart the computer do F11 Recovery PC You have a problems in your pc :- good luck