• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

shared technologies

New Here ,
Jul 02, 2013 Jul 02, 2013

Copy link to clipboard

Copied

Not able to load the Elements 11 from my purchased disk. Get the Shared Technologies problem?

Views

1.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert ,
Jul 02, 2013 Jul 02, 2013

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 02, 2013 Jul 02, 2013

Copy link to clipboard

Copied

I have used the ASA. It says that there are no problems

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 02, 2013 Jul 02, 2013

Copy link to clipboard

Copied

continue troubleshooting using the info on that page. ie, next step is to check your install logs (http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html#main_main...)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 02, 2013 Jul 02, 2013

Copy link to clipboard

Copied

Can´t find anything?

Log 1.JPG

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 02, 2013 Jul 02, 2013

Copy link to clipboard

Copied

did you restart your computer?

if yes and you still could not install/use pse 11, copy and paste the entire log.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 03, 2013 Jul 03, 2013

Copy link to clipboard

Copied

Before I copy the entire log, I suppose this is the right log? But looking at the date logdate is old? installation tried yesterdag jul 2 2013.

Can I remove this log reinstall and have a new log with todays date?

I did restart the computer

logg.JPG.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 03, 2013 Jul 03, 2013

Copy link to clipboard

Copied

LATEST

delete that old directory, to make sure we're checking a current log, and then start you reinstallation.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines