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The installation doesn't proceed due to "administrator privileges". What is that?

Participant ,
Jul 05, 2013 Jul 05, 2013

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Hey all!

I just got my membership so I tried to download my first application (Photoshop CC). When I clicked the 'Download' button it downloaded not the program I expected for but a small application called "CreativeCloudSet-Up" (seems to be some kind of proprietary download manager), am I right?.

Anyway, when it finished I ran it so a progress bar started to fill in, so I supposed that it was downloading my application (PS CC). When the bar finished fill up, the following message appear:

"The following problems were found: administrator privileges are required to proceed installation."*

(*) The message show up in portuguese as I am in Brazil, so the wording may not be exactly like this.

My initial joy on become an Adobe Creative Cloud member quickly turned into a enormous frustration...

Anyway, I am the only user of the computer (a brand new laptop running OEM Windows 8), so I cannot see in what manner I don't have administrator rights.

Any idea????

Thanks!

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correct answers 1 Correct answer

Community Expert , Jul 05, 2013 Jul 05, 2013

right click that creativecloudset-up file and click "run as administrator".

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Community Expert ,
Jul 05, 2013 Jul 05, 2013

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right click that creativecloudset-up file and click "run as administrator".

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Participant ,
Jul 05, 2013 Jul 05, 2013

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Thanks KGlad, I think that it would help. It just worked misteriously in my second attempt though, and now the Cloud manager is downloading my apps.

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Community Expert ,
Jul 05, 2013 Jul 05, 2013

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great.  i hope all goes smoothly for you from here.

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