installer wont initialise

[grumpy_chook]

Downloaded Photoshop CS6 trial but installer won't initialise, cleaned old CS5 from system still no go. Running windows XP service pack 3

[KRupani]

Hi grumpy chook,

You can restart the computer and then try to install it again.

If it still gives the same error then start the computer in safe mode with networking and then install the program.

To start the computer in safe mode with networking click on the link below and follow the steps

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mf...

Thanks

Kapil

[grumpy_chook]

Tried installing in safe mode but installer still would not initialise. Tried reinstalling my old CS5 which was working fine but I took it off to try CS6 but it came up with the same error. Adobe support advisor carn't find any errors. Thanks for any help, would be much appretiated.

Denis

[KRupani]

Hi,

Can you please PM me your contact details so that I can contact you then troubleshoot the issue?

Thanks

Kapil

[grumpy_chook]

Denis Pellatt

pellatt@uplink

+61404466277