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I tried to install Presenter 9 and got the error that a conflicting version exists. I have already done the following:
Please assist!
Thank you!
kind regards
Zifang
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Hi Zifang,
It's may be the case that Presenter is not uninstalled properly, please download the uninstaller from below link and, check whether some Presenter files is still present in your system and then try to remove it.
http://www.adobe.com/support/contact/cscleanertool.html
Thanks,
Vikram
Adobe Presenter Engg. Team
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Hi Vikram
Thank you for the quick reply. Other than Presenter 9, I also have other
Adobe products installed - Elearning Suite 6.1, and Captivate 7. Will using
the installer remove any of the other products? I opened the cleaner, and
there was no option to just clean up Presenter. Also, can you please advise
which option to choose for the cleaner? Thank you!
kind regards
Zifang
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Hi Zifang,
Please follow the steps shown in the image :-
Thanks,
Vikram
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Hi Vikram - the option for the Adobe Presenter 9 is not there. I have also put a print screen of the error message below.
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Ok, It seems like Presenter is correctly uninstalled from your system.
Can you please try one more thing - rename this folder "C:\Users\Public\Documents\Adobe\Presenter Assets" to "PresenterAssets1"
And then try to install Presenter 9.
Can you please give me details (exact Version, 32/64 ) of the previous version of the Presenter installed in your system?
Thanks,
Vikram
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Folder renamed, installation still unsuccessful.
I'm not sure what the exact version my previous version of Presenter was. Is there some way I can check?
kind regards
Zifang
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Hi Zifang,
We would like to discuss your issue further in a connect meeting.
Kindly suggest a time? You can choose any time between IST 9:30 to 18:30 [UTC 4:00 to UTC 13:00]
Please email the meeting details to vikrakum@adobe.com
Thanks,
Vikram
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Hi Vikram
I'm located in Adelaide, Australia. I think UTC 4:00 to UTC 13:00 will work
for me. Please send through the connect details.
I look forward to getting this problem resolved.
kind regards
Zifang
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Hi Zifang,
Before the meeting please also try these steps and send us the logs :-
Along with the logs also mention the meeting time you would like to meet between the suggested timing. Please email me the both the logs and date and time details of the meeting, we will send back connect details.
Thanks,
Vikram
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hi Vikram
I am unable to install 'Presenter Asset' - see scree shot:
The only log I see on there that is recent is this 'Adobe CSXS Infrastructure 4 Driver 4 07-01-2013.log' - is this what you want? Nothing on there about Presenter 9.
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Hi Zifang,
Although, the warning clearly states that Assets needs to be uninstalled first,
in spite of that, are yout not able to select the "Adobe Presenter 9.0 (64 bit)" or "Adobe Presenter Assets" checkbox and continue installation ?
Thanks,
Vikram
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Hi Vikram.
I am not able to select the option. It's greyed out and I tried.
kind regards
Zifang
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Hi Zifang,
It will be better, if we look at your system.
Can you attend connect meeting tomorrow [thursday] between IST 9:30 to 18:30 [UTC 4:00 to UTC 13:00] ?
Please email the meeting details to vikrakum@adobe.com
Thanks,
Vikram
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Hi Vikram
Thank you very much to you and your team to sorting this issue out!
cheers
Zifang
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Hi all, I am trying to install Presenter 9 and having very similar issues. I tried using the cleanup tool noted about and had the same results as Zifang. Just curious to know what the final resolution was and how I should go about getting Presenter 9 installed on my machine. Let me know if there is another post I should look at or different steps to follow. Thanks!
Dan