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Don Boyes
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Presenter 9 installation failed - can't uninstall v.8, does not appear in control panel

Jul 22, 2013 1:01 PM

Tags: #install #uninstall #presenter_8 #presenter_9

I am trying to install Presenter 9, but I am getting an error that says "A conflicting or prerelease version of Adobe Presenter 9.0 exists on this computer.  The conflicting version must be removed before installing from the current media.".  From what I have read on the forums, I am interpreting this to mean I should uninstall Presenter 8 first.  According to the instructions, I should be able to remove it using the Programs and Features control panel, but Presenter does not appear there (if I open PPT it is still there, so I know v.8 is still installed).  I have tried using the AdobeCreativeCloudCleanerTool but Presenter does not appear as an option for removal.  Can you please tell me how I can uninstall Presenter 8 so I can install Presenter 9? I am using PPT 2010 32 bit and trying to install Presenter 9 32 bit.  Thanks.

 
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  • Jorma Jennings
    1,850 posts
    Jul 5, 2007
    Currently Being Moderated
    Jul 22, 2013 3:59 PM   in reply to Don Boyes

    Double check your add/remove programs dialog. It shoudl be there under Adobe Presenter 8.

     

    Presenter 8 in Add-Remove Programs.JPG

     

    Presenter is not part of the CreativeCloud, so it would make sense that that tool wouldn't see it.

     
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  • Jorma Jennings
    1,850 posts
    Jul 5, 2007
    Currently Being Moderated
    Jul 23, 2013 8:38 AM   in reply to Don Boyes

    If you have access to the Presenter 8 installer, running it should recognize that Presenter is installed and give you an option to uninstall it. If that doesn't work, you may need to work with Support to manually remove the files that Presenter 9 is seeing an issue.

     
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  • Jorma Jennings
    1,850 posts
    Jul 5, 2007
    Currently Being Moderated
    Jul 25, 2013 2:47 PM   in reply to Don Boyes

    Call support at 800-945-9120 and see if they can help...

     

    Out of curiosity, if you re-install Presenter 8, does it show up in the installed programs list?

     
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  • Currently Being Moderated
    Jul 25, 2013 4:02 PM   in reply to Don Boyes

    Hello Don,

     

    Welcome to Adobe Forums.

     

    Please share your contact information on tcssup@adobe.com and I will call you

     

    Thanks,

    Vikram

    Adobe Support

     
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  • Currently Being Moderated
    Aug 7, 2013 5:23 AM   in reply to Don Boyes

    Hi,

     

    Based on the snapshot you have shared, it looks that Presenter 8 is installed as a part of eLearning Suite 6.1

    So please select 'eLearning Suite 6.1' in Add remove programs and click "uninstall".

     

    Then you will get option to select the products which you need to uninstall.

    Select "Presenter 8" only and uninstall it.

     

    Then install Presenter 9.

     

    Let me know if this works for you.

     

    Regards,

    Mukul

     
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  • Currently Being Moderated
    Nov 19, 2013 7:06 AM   in reply to Mukul_Adobe

    Unistalling the entire eLearning Suite 6 did not work for me.  I still have conflicts when trying to install Presenter 9. 

     

    Any other suggestions?

     
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  • Currently Being Moderated
    Nov 21, 2013 5:32 AM   in reply to Nealf21

    Hello,

     

    Which windows do you have ?

     

    Did you install any other version of Adobe Presenter before Adobe Presenter 9 ?

     

    Thanks,

    Vikram

     
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  • Currently Being Moderated
    Nov 21, 2013 6:47 AM   in reply to VikramGaur

    Yes, I Presenter 7 was installed before Presenter 8.  I have Windows 7.

     

    I found my old thread here: http://forums.adobe.com/message/5080369

     

    I followed that.  Here is what I have done:

    I ran the reg file from http://blogs.adobe.com/captivate/2012/08/resolution-adobe-presenter-8- installer-issue.html

    I deleted all the folders and files related to Presenter 7 or 8 in

    C Drive> Users > Your User Name>App Data > Local > Adobe >

    and App Data > Roaming > Adobe >

    I reinstalled everything.

     

    So far so good.

     
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  • Currently Being Moderated
    Nov 21, 2013 6:57 AM   in reply to Nealf21

    Hello,

     

    Is that a 64-bit or 32-bit windows 7 ?

     

    You might need to rename a registry entry to remove PR 7 or PR 8 installation instances.

     

    Thanks,

    Vikram

     
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  • Currently Being Moderated
    Nov 21, 2013 7:00 AM   in reply to VikramGaur

    Window 7 64 bit.

     

    I ran the reg file from http://blogs.adobe.com/captivate/2012/08/resolution-adobe-presenter-8- installer-issue.html for a 64-bit machine.

     

    On Presenter 9 installl, I got a message that Windows was waiting to restart (but I had already restarted twice).  I installed anyway. It does seem to be working fine.

     
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  • Currently Being Moderated
    Nov 21, 2013 7:02 AM   in reply to Nealf21

    Glad to help !!

     

    Let us know for any further queries.

     

    Thanks,

    Vikram

    Adobe Support

     
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