I am trying to install Presenter 9, but I am getting an error that says "A conflicting or prerelease version of Adobe Presenter 9.0 exists on this computer. The conflicting version must be removed before installing from the current media.". From what I have read on the forums, I am interpreting this to mean I should uninstall Presenter 8 first. According to the instructions, I should be able to remove it using the Programs and Features control panel, but Presenter does not appear there (if I open PPT it is still there, so I know v.8 is still installed). I have tried using the AdobeCreativeCloudCleanerTool but Presenter does not appear as an option for removal. Can you please tell me how I can uninstall Presenter 8 so I can install Presenter 9? I am using PPT 2010 32 bit and trying to install Presenter 9 32 bit. Thanks.
If you have access to the Presenter 8 installer, running it should recognize that Presenter is installed and give you an option to uninstall it. If that doesn't work, you may need to work with Support to manually remove the files that Presenter 9 is seeing an issue.
Based on the snapshot you have shared, it looks that Presenter 8 is installed as a part of eLearning Suite 6.1
So please select 'eLearning Suite 6.1' in Add remove programs and click "uninstall".
Then you will get option to select the products which you need to uninstall.
Select "Presenter 8" only and uninstall it.
Then install Presenter 9.
Let me know if this works for you.
Yes, I Presenter 7 was installed before Presenter 8. I have Windows 7.
I found my old thread here: http://forums.adobe.com/message/5080369
I followed that. Here is what I have done:
I ran the reg file from http://blogs.adobe.com/captivate/2012/08/resolution-adobe-presenter-8- installer-issue.html
I deleted all the folders and files related to Presenter 7 or 8 in
C Drive> Users > Your User Name>App Data > Local > Adobe >
and App Data > Roaming > Adobe >
I reinstalled everything.
So far so good.
Window 7 64 bit.
I ran the reg file from http://blogs.adobe.com/captivate/2012/08/resolution-adobe-presenter-8- installer-issue.html for a 64-bit machine.
On Presenter 9 installl, I got a message that Windows was waiting to restart (but I had already restarted twice). I installed anyway. It does seem to be working fine.