Unable to uninstall or reinstall Creative cloud.Pls Help!

[Jocelyn_Li]

Hi,

My name is Jocelyn. I want to try the new After Effect on my mac, so I download it, and the creative cloud is downloaded to my mac. I didn't realise how many other little files and apps has come with the download. Today when I tried to clean my mac, I delected some of the apps that I dont know and a lot of those were adobe cloud stuff. The next thing I know is I wont be able to open the after effect trial cuz the creative cloud is missing some files. I tried to restore the files I delete from the trash, but they never work the same.

I tried to reinstall the creative cloud again, it said install failed. I tried to unstall the previous creative cloud, it said errors.

so now I am stuck with the creative cloud that is imcomplete on my mac and I won't be able to do anything with it.

Case like this, how can I completely remove the imcomplete creative cloud and reinstall a new one? All I need to try to use after effect, it is urgent, the creative cloud download is really complicated and confusion to me, can adobe please help me?

thanks,

Jocelyn

[iAnkitkhurana · Accepted solution]

Hi Jocelyn,

Please try the following steps one by one to see if that helps:

1) Rename OOBE Folder:

Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder  (Rename it to OOBE_OLD)

2) Download Creative cleaner tool http://www.adobe.com/support/contact/cscleanertool.html and remove Adobe files ( If you just have After effects, don't delete for any other files)

3) Then download Creative cloud app via https://creative.adobe.com/products/creative-cloud

Launch and start downloading After effects.

Thanks!

Ankit