I receive the following message

[Danny6876]

"We've encounter the following issues: Creative Cloud desktop failed to install." What is my issue please? I have a i3 intel, 4 gb memory and plenty of drive space.

[KRupani · Accepted solution]

Hi Danny6876,

You can rename the OOBE folder and then install 'Adobe creative cloud' it should work.

Location of OOBE folder

In Windows

C:\Program Files (x86)\Common Files\Adobe\OOBE

and

C:\Users\[User Name]\AppData\Local\Adobe\OOBE

In Mac

Macintosh Hd --->Computer --->Library ----> Application support ---> Adobe ----> OOBE

Rename OOBE to OOBE.old, then open www.creative.adobe.com and login with your Adobe Id on which you have the subscription.

Under the tab 'Download Center' you will find an application 'Adobe Creative Cloud'

install that app in your machine and then you will be able to install all the creative cloud applications.

Thanks

Kapil

[kaitlinf37294414]

Any other options if this doesn't work?