Downloading a Previously Purchased Product (Platform Change)

[fotofool]

I requested a platform swap on previously purchased product (Photoshop CS6) on 8-21-13.  Was told it would take 2 days and I'm still waiting.  Anyone know how to speed up this process?

[Mylenium]

You can always use the trial until your serial number arrives:

CS6 product downloads

Mylenium

[Mandeep5062]

Hi fotofoo

you are also welcome to contact our support team at http://adobe.ly/yxj0t6

[fotofool]

Mylenium -- OK, I will try the trial version, but which platform is it - Windows or Mac?   

Mandeep5062 -- I've contacted Adobe twice in the past week (8-21-13 & 8-23-13) and have an open support case which indicates "pending response from Adobe".  

Thanks for your responses.