Event participants not receiving event details

[LayzMC]

As the title says people aren't receiving the event details when we add them to an event and approve them. Not sure if it's something I'm doing wrong or if there is an issue with our admin. Any ideas?

[Vikash_Acharya]

Hi LayzMC,

Are you talking about the event participants are not receiving event details via event email or what ? When you create a new event and add guest into event then all the invited guest should receive an invitaion email which contains the event details if you have enabled the email trigger while creating the event.

Thanks,

Vikash Acharya

[LayzMC]

Yes that'S right event partipicipant who are being added to our events are not receiving the emails that we've customised and set triggers for e.g.approved for the event,reminder one hour before. We are adding individuals and then approving them which should start the trigger but it's not happening

[Vikash_Acharya]

Hi LayzMC,

So only these two email triggers (Registration Approval and Reminder)  are not working or none of the email triggers are not working for e.g. event invitation ? Also could you please confirm that SMTP server is configured with your server properly.

Thanks,

Vikash Acharya

[LayzMC]

No it would appear the thank-you and absentee emails don't follow.

I'm sorry I don't know about the SMTL settings so this could be it? How can I check?

[Vikash_Acharya]

Hi LayzMC,

So you are saying all email triggers are working except these two -1. Thank You and 2. Absentee Folow up

By default the dispatch time for "Thank You" email trigger is set 12 Hours after event end time and only those users who attended the event would receive this email.

Similarly, default dispatch time for "Absentee Follow up" email trigger is set 12 Hours after event end time and only those users who registered but did not attend the event would receive this email. So, please check this email trigger according to its recipients. Also you can customized this email triggers and can set time according to you.

SMTP (Simple Mail Transfer Protocol) is used to transmit email. Thats why I asked whether SMTP server is configured with your server or not. But as you are saying some of the event email triggers are working so that means it is configured.

Thanks,

Vikash Acharya