It´s been weeks that I have battled with InDesign!

[AstaGraphics77]

- I have bought the membership in June!

- I have installed and uninstalled!

- I have read these discussions!

- I have chatted to a customer server!

- I have uninstalled again, re-booted and still, the InDesign that I download from my own account is the 30 day trial version, which is over.

I WANT MY INDESIGN OR MY MONEY BACK!

[Mylenium]

Sign in or activation errors

Beyond that you will have to provide more information. Nobody can help you with at least some system information and otehr details.

Mylenium

[AstaGraphics77]

True: sorry!

I have a Windosw8 (IntelCore i5-3350P CPU 3.10 GHz 3.10, RAM 8 Gt, x64 ) and my purchases are Creative Clouds InDesign and Photoshop monthly memebership.

[Jeff A Wright]

AstraGraphics77 did you complete the steps in the document Mylenium posted in message #1?

[AstaGraphics77]

I don't get any error messages when installing the software. My only problem is (besides the short fuse) that when I open my InDesign it tells me my 30 day trial is over and asks me to buy the software, which I allready pay for.

I looked for solutions here in the forums, but the downloading problem is difficult to locate without any error messages.

[Jeff A Wright]

AstraGraphics77 it is likely you are facing configuration issues with your network connection.  Please try the steps offered by Mylenium in message #1 so you can restore connectivity to the Adobe software and it will then be able to validate your membership.

[AstaGraphics77 · Accepted solution]

I would have tried to fix the network, but there is nothing to fix. Can it be the 4G network that is a problem?

The downloading apparently succeeds. Only error message the computer shows is "trial version has ended". I uninstalled all my adobe software and tried to download again. The CreatveCloud shows that download has been completed and the software updated.

[Jeff A Wright]

AstaGraphics if you have tried the steps listed in Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and are still facing difficulties then I would recommend contacting our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.