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Adobe creative cloud not finding updates

Community Beginner ,
Sep 08, 2013 Sep 08, 2013

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Hey everyone,

I've got a problem at the moment, for some reason, Adobe Creative Cloud isn't alerting me with any new updates. At the moment my creative cloud reads that I have updated all my app's and that they are all up to date, yet I know today Photoshop 14.1 with Generator was released, yet I can't seem to download it.

On my Desktop however, I was prompted to download a lot of updates, downloaded them all, but to my surprise, photoshop wasn't an app included with an update, or at least it's still 14.0.

Is there any way I can fix this? I've been searching and searching and unable to find an answer.

Thank's for your help.

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correct answers 1 Correct answer

Adobe Employee , Sep 11, 2013 Sep 11, 2013

Please Update CC App from following link:

http://www.adobe.com/appsmanager/index.html

Once done check for updates, If this still does not solve the problem, I will contact persons individually to resolve this.

Regards,

Ashutosh

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Adobe
replies 207 Replies 207
Sep 09, 2013 Sep 09, 2013

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It may take a few hours for it to copy all around the world.

If it doesn't update by this time tomorrow, then there might be a problem.

(and for me, the Creative Cloud app crashed 😞  )

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Community Beginner ,
Sep 09, 2013 Sep 09, 2013

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Thanks Chris, I'll check tomorrow.

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Community Expert ,
Sep 09, 2013 Sep 09, 2013

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I usually quit the CC app (under CC preferences) and restart it. Then it catches the update.

Installing 14.1 did reset my prefs, so I had to go into Preferences and re-apply my old settings.

Gene

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Adobe Employee ,
Sep 09, 2013 Sep 09, 2013

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As Chris mentioned it takes time for Update to get reflected on your CC app.

Resolution is to Quit and Relaunch your app as Gene suggested, this would list all the recent live updates.

Regards,

Ashutosh

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New Here ,
Sep 09, 2013 Sep 09, 2013

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I’ve relaunched the CC app to no avail, the update doesn’t appear for me (in the UK) I’ll try again tomorrow.

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Adobe Employee ,
Sep 09, 2013 Sep 09, 2013

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@ Chunk Group,

Ideally quitting and launching CC app should have worked.

Please check updates through Photoshop->Help->Updates.

Regards,

Ashutosh

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Community Beginner ,
Sep 09, 2013 Sep 09, 2013

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Day 2: Nothing yet.

I've tried relaunching CC as I would have thought that would be the first thing to try. I guess it's still not available here (Australia).

Photoshop > Help > Updates is gray/unclickable.

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LEGEND ,
Sep 09, 2013 Sep 09, 2013

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The Help / Updates will be gray for a few moments when you first start up Photoshop, but under normal conditions should eventually be become enabled, even if there are no updates available. I have imagined that PS is checking with Adobe servers or at least the local licensing services to make sure it is properly activated before it allows updates.

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Community Beginner ,
Sep 09, 2013 Sep 09, 2013

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I wish this were true, but I've been checking the Update button constantly since the update came out, and it's still grey.

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Sep 09, 2013 Sep 09, 2013

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Yeah, I'm not seeing the updates at home, either.

We have someone looking into it.

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Community Beginner ,
Sep 10, 2013 Sep 10, 2013

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I have the same. It's two days now, and rebooting CC or the Mac didn't do anything. CC is up to date. If I check Photoshop > help > updates it says I'm all OK all up to date.

Thanks for investigating.

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New Here ,
Sep 10, 2013 Sep 10, 2013

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Neither relaunching the CC app nor rebooting has fixed the issue. I have just tried Photoshop->Help->Updates and am still told that there are no updates available.

My colleague has successfully updated his version to 14.1 and he sits right next to me, so it can’t be a regional thing. He is on a separate Adobe user account from me.

no updates.jpg

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Community Beginner ,
Sep 10, 2013 Sep 10, 2013

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My laptop updated successfully too.

On the mac that didn't upgrade, I still have CS6 installed... if that's any helpful

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Explorer ,
Sep 10, 2013 Sep 10, 2013

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I'm having the same trouble, I'm in the UK.

My Mac at home which is on the same account has got the update, but my work mac mini doesn't catch the update:

- greyed out 'updates' on the help menu

- restarting CC app manager does not show any new updates

Cheers,

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Adobe Employee ,
Sep 13, 2013 Sep 13, 2013

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Hi Louislouis210S,

Could you please confirm if you are in an enterprise enviornment and could you please check with your Admin if he has  disabled/supressed updates from Adobe and hosting in on a local server.

Thanks,

Vikas Talwar  

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Explorer ,
Sep 13, 2013 Sep 13, 2013

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I am in an enterprise environment, they haven't disabled updates and hosting on our local server. It might be helpful to say what file you were referring to that was blockign the update?

Cheers,

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Adobe Employee ,
Sep 13, 2013 Sep 13, 2013

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@ Louislouis210S

I have sent you a private message for this.  Please check.

Thanks

Vikas

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Explorer ,
Sep 13, 2013 Sep 13, 2013

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This worked! Thank you Vikas -

Cheers,

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New Here ,
Oct 01, 2013 Oct 01, 2013

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It issent working for me either, can you send me the name of the file aswell?

Thanks in advance.

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Adobe Employee ,
Oct 01, 2013 Oct 01, 2013

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Peter,

Please confirm if you are in Enterpirse envirionment or not?

Regards,

Ashutosh

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New Here ,
Oct 01, 2013 Oct 01, 2013

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No I'm not, I'm working on my personal macbook.

Thanks.

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Adobe Employee ,
Oct 01, 2013 Oct 01, 2013

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Peter,

Please Update CC App from following link:

http://www.adobe.com/appsmanager/index.html

Once done check for updates, If this still does not solve the problem, I will contact  you for connect session..

Regards,

Ashutosh

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New Here ,
Oct 03, 2013 Oct 03, 2013

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That didn't help but what are these files people are talking about? I would like to try that first.

Thanks in advance.

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Participant ,
Aug 24, 2015 Aug 24, 2015

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Which file are you referring to? I am facing the same problem with my CC apps (the *Updates* command is greyed out under the *Help* menu).

-RK

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