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Adobe creative cloud not finding updates

Sep 9, 2013 12:03 AM

Tags: #photoshop #update #updating #creative_cloud #cc

Hey everyone,

 

I've got a problem at the moment, for some reason, Adobe Creative Cloud isn't alerting me with any new updates. At the moment my creative cloud reads that I have updated all my app's and that they are all up to date, yet I know today Photoshop 14.1 with Generator was released, yet I can't seem to download it.

 

On my Desktop however, I was prompted to download a lot of updates, downloaded them all, but to my surprise, photoshop wasn't an app included with an update, or at least it's still 14.0.

 

Is there any way I can fix this? I've been searching and searching and unable to find an answer.

 

Thank's for your help.

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Replies 1 2 3 4 Previous Next
  • Currently Being Moderated
    Sep 9, 2013 12:07 AM   in reply to HYPD03

    It may take a few hours for it to copy all around the world.

     

    If it doesn't update by this time tomorrow, then there might be a problem.

     

    (and for me, the Creative Cloud app crashed :-(  )

     
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  • Currently Being Moderated
    Sep 9, 2013 12:17 AM   in reply to HYPD03

    I usually quit the CC app (under CC preferences) and restart it. Then it catches the update.

     

    Installing 14.1 did reset my prefs, so I had to go into Preferences and re-apply my old settings.

     

    Gene

     
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  • Currently Being Moderated
    Sep 9, 2013 12:27 AM   in reply to gener7

    As Chris mentioned it takes time for Update to get reflected on your CC app.

    Resolution is to Quit and Relaunch your app as Gene suggested, this would list all the recent live updates.

     

    Regards,

    Ashutosh

     
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  • Currently Being Moderated
    Sep 9, 2013 4:44 AM   in reply to Ashutosh.Nigam

    I’ve relaunched the CC app to no avail, the update doesn’t appear for me (in the UK) I’ll try again tomorrow.

     
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  • Currently Being Moderated
    Sep 9, 2013 5:59 AM   in reply to Chunk Group

    @ Chunk Group,

     

    Ideally quitting and launching CC app should have worked.

    Please check updates through Photoshop->Help->Updates.

     

    Regards,

    Ashutosh

     
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  • Currently Being Moderated
    Sep 9, 2013 4:02 PM   in reply to HYPD03

    The Help / Updates will be gray for a few moments when you first start up Photoshop, but under normal conditions should eventually be become enabled, even if there are no updates available.  I have imagined that PS is checking with Adobe servers or at least the local licensing services to make sure it is properly activated before it allows updates.

     
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  • Currently Being Moderated
    Sep 9, 2013 10:05 PM   in reply to HYPD03

    Yeah, I'm not seeing the updates at home, either.

     

    We have someone looking into it.

     
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  • Currently Being Moderated
    Sep 10, 2013 5:24 AM   in reply to Chris Cox

    I have the same. It's two days now, and rebooting CC or the Mac didn't do anything. CC is up to date. If I check Photoshop > help > updates it says I'm all OK all up to date.

     

    Thanks for investigating.

     
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  • Currently Being Moderated
    Sep 10, 2013 7:35 AM   in reply to Ashutosh.Nigam

    Neither relaunching the CC app nor rebooting has fixed the issue. I have just tried Photoshop->Help->Updates and am still told that there are no updates available.

     

    My colleague has successfully updated his version to 14.1 and he sits right next to me, so it can’t be a regional thing. He is on a separate Adobe user account from me.

     

    no updates.jpg

     
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  • Currently Being Moderated
    Sep 10, 2013 7:37 AM   in reply to Chunk Group

    My laptop updated successfully too.

     

    On the mac that didn't upgrade, I still have CS6 installed... if that's any helpful

     
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  • Currently Being Moderated
    Sep 10, 2013 9:47 AM   in reply to HYPD03

    I'm having the same trouble, I'm in the UK.

     

    My Mac at home which is on the same account has got the update, but my work mac mini doesn't catch the update:

     

    - greyed out 'updates' on the help menu

    - restarting CC app manager does not show any new updates

     

    Cheers,

     
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  • Currently Being Moderated
    Sep 10, 2013 3:08 PM   in reply to HYPD03

    I've been having the exact same problem, and I've finally got the 14.1 Update downloading.

     

    I had to try about everything before the update appeared as available.

     

    1. Tried restarting photoshop

    2. Tried restarting Creative Cloud

    3. Checked for updates under "Help/Updates"

    4. Uninstalled and Reinstalled Creative Cloud Desktop

    5. Uninstalled Photoshop CC completely

    6. Reinstalled Photoshop CC

    7. Still was on 14.0 and Creative Cloud Desktop still said no updates were available

    8. In Photoshop went to Help/Updates in the menu and the 14.1 update FINALLY appeared.

     

    I'm guessing that it was becuase I completely unistalled Photoshop. Total pain, but I'm glad I finally have the update downloading.

     
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  • Currently Being Moderated
    Sep 11, 2013 8:48 PM   in reply to HYPD03

    Same problem here. Do want to reinstall PS.

    Any hint?

     
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  • Currently Being Moderated
    Sep 11, 2013 10:11 PM   in reply to Gupevieira

    Please Update CC App from following link:

     

    http://www.adobe.com/appsmanager/index.html

     

    Once done check for updates, If this still does not solve the problem, I will contact persons individually to resolve this.

     

    Regards,

    Ashutosh

     
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  • Trevor Dennis
    5,972 posts
    May 24, 2010
    Currently Being Moderated
    Sep 11, 2013 11:37 PM   in reply to Ashutosh.Nigam

    Ashutosh.Nigam wrote:

     

    Please Update CC App from following link:

     

    http://www.adobe.com/appsmanager/index.html

     

    Once done check for updates, If this still does not solve the problem, I will contact persons individually to resolve this.

     

    Regards,

    Ashutosh

     

    That's actually a very useful, and none too easy to find link Ashutosh, and I'd thoroughly reccommend anyone with a CC subscription to bookmark it.

     

    My CC desktop app stopped working just about the same time that 14.1 was released, and nothing short of an unistall and reinstall got it going again.  Thankfully it saw all my installed CC apps.

     
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  • Currently Being Moderated
    Sep 12, 2013 11:04 AM   in reply to Ashutosh.Nigam

    Worked!

     

    Tks

     
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  • Currently Being Moderated
    Sep 13, 2013 12:17 AM   in reply to HYPD03

    @ HYPD03,

     

    Glad it did, Grayed out Updates usually mean that they are disabled.

    In future your Admin needs to make sure that either he rolls out the update package or they are not suppressed.

    Regards,

    Ashutosh

     
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  • Currently Being Moderated
    Sep 13, 2013 12:16 AM   in reply to louislouis2105

    Hi Louislouis210S,

     

    Could you please confirm if you are in an enterprise enviornment and could you please check with your Admin if he has  disabled/supressed updates from Adobe and hosting in on a local server.

     

    Thanks,

    Vikas Talwar  

     
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  • Currently Being Moderated
    Sep 13, 2013 1:56 AM   in reply to Vikas Talwar

    I am in an enterprise environment, they haven't disabled updates and hosting on our local server. It might be helpful to say what file you were referring to that was blockign the update?

     

    Cheers,

     
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  • Currently Being Moderated
    Sep 13, 2013 1:57 AM   in reply to HYPD03

    What file was this please?

     
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  • Currently Being Moderated
    Sep 13, 2013 2:05 AM   in reply to Vikas Talwar

    @ Louislouis210S

     

    I have sent you a private message for this.  Please check.

     

    Thanks

    Vikas

     
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  • Currently Being Moderated
    Sep 13, 2013 2:23 AM   in reply to Vikas Talwar

    This worked! Thank you Vikas -

     

    Cheers,

     
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  • Currently Being Moderated
    Sep 16, 2013 2:45 AM   in reply to HYPD03

    I'm buggling with the same problems. Nothing seems to help What ever i do PS i stuck at 14.0.

    Any help would be helpful.

     
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  • Currently Being Moderated
    Sep 16, 2013 2:50 AM   in reply to Davorin Pirs

    Davorin Pirs

     

    @ Davorin Pirs,

     

    Could you please confrim if you checked Help >Update in Photoshop.  What errro or message you get on doing a help update.

     

    Thanks,

    Vikas

     
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  • Currently Being Moderated
    Sep 16, 2013 3:03 AM   in reply to Vikas Talwar

    Hi.

    No error message.

    Just "Your applications are all up-to-date as checked: less than a minute ago."

     

    UPDATE:

    I just went into Preferences of Adobe Appllication Manager and only the Bridge was selected for reporting updates... selected all the rest and the updates are showing up in Application Manager.

     

    Creative Cloud app in the menu still doesn't see the updates...

     

    D.

     
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  • Currently Being Moderated
    Sep 16, 2013 3:16 AM   in reply to Davorin Pirs

    @Davorin,

     

    Relaunch the Creative Cloud now and you will get the updates in Creative Cloud.  Preferences are still managed through Adobe Application Manager.

     

    Thanks,

    Vikas

     
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  • Currently Being Moderated
    Sep 16, 2013 8:04 PM   in reply to Vikas Talwar

    Same here on my Macbook Pro 15 inches with Retina display ruunignOSX 19.8.5. Evrything is up to date in Photoshop Help-Update, and Adobe CC Desktop also no show up any update for Photoshop CC.

     

    Have even tried uninstall, reinstall Adobe CC Desktop, Photoshop. But that doesn't help. I am still on 14.0

     

    Have tried to download the 14.1.1 patch file following link in this form, but the installation fail, stated that my Photoshop is not valid for update

     

    Help please. Other CC update go smoothly

     
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  • Currently Being Moderated
    Sep 16, 2013 9:31 PM   in reply to sanchaithw

    @sanchaithw,

     

    As Vikas mentioned "if you are in an enterprise environment and could you please check with your Admin if he has  disabled/suppressed updates from Adobe and hosting in on a local server"

     

    Please let us know if this works, if not please check your private messages so that we can setup a connect session to resolve this.

     

    Regards,

    Ashutosh

     
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  • Currently Being Moderated
    Sep 16, 2013 11:37 PM   in reply to Ashutosh.Nigam

    I have uninstalled and reinstalled Photoshop CC. ANd the rpolem still persist. Photoshop CC and Adobe CC Desktop won't find 14.1.1. All are up to date is still here. Can you re-release a manual patch that work please

     
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  • Currently Being Moderated
    Sep 16, 2013 11:54 PM   in reply to sanchaithw

    And as I have gone through a session with Ashutosh, nothing seems to help me update to PS 14.1.1. I'm not in an enterprise environment as informed to Ashutosh duriing the session

     

    Help please

     
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  • Currently Being Moderated
    Sep 17, 2013 12:09 AM   in reply to sanchaithw

    @sanchaithw

     

    Please provide us with log files, Have sent you a mail regarding this.

    After analyzing those we would again have a connect session to resolve this issue.

     

    Appreciate your patience.

     

    Regards,

    Ashutosh

     
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  • Currently Being Moderated
    Sep 17, 2013 1:53 AM   in reply to Ashutosh.Nigam

    @sanchaithw

     

    We have verified the logs, As per those your machine it is not having a valid licence.

    Your subscription is not active.

     

    Could you please confirm the details of your subscription and adobe id against it was bought.

     

    Regards,

    Ashutosh

     
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