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wardell1
Currently Being Moderated

Problems signing in to PSE/PRE Forum and Customer Service

Sep 27, 2013 8:44 PM

Hello-I am presently  running PSE/PRE8 on a win8 computer with 12GB memory and1TB HDD. I am searching for information on PSE/PRE12. However, I am having problems with my PW/ID. I understand that Photoshop.com has been eliminated and this is the source of my sign-in problem. I change my PW and the new PW works for a while and it becomes the incorrect PW or User ID. Also,I added a new email address to support email problems. I was sent an email to click a verify link but the link was not included and the email was a noreply. I cannot contact Customer Service because it is sending noreply emails. I was able to signin to the forum during my last visit but was told that I was not eligible to post messages not answer post. I need to be able to reach Customer Service but I  preently do not have a method to contact  it. Thanks.

 
Replies
  • Jorma Jennings
    1,840 posts
    Jul 5, 2007
    Currently Being Moderated
    Sep 30, 2013 9:33 AM   in reply to wardell1

    Moved to Photoshop Elements forum.

     
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