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MuseJSAssert: Error Calling Selector Function:[Object Error]

Jan 14, 2013 12:41 AM

Tags: ##musejsassert

I've searched the MUSE community in various discussions and while "MuseJSAssert" discussions show up, NOTHING has been discussed online regarding the "Object Error". I cannot seem to make super simple changes on this page at all:
http://online.sfsu.edu/nroberts/research.html - I re-upload the same page that I know works but the user always gets this error message. 

 

In fact, I can't seem to make really easy changes on ANY of my pages any more w/o problems. And no matter how hard I try to call or contact MUSE Support, I'm told "someone will get back with you" OR "send me your file and I'll see if I can fix the problem" and I never hear back.  The responses by Adobe so far have been poor customer service b/c my problem is not being solved. 


At this point my website needs a complete over-haul - the HTML code is probably really screwed up also!  MUSE is nice color by number but I can also find NO way, no where to access HTML code.

 

I can be found at: nroberts@sfsu.edu - I pay for MUSE monthly and have been nothing but frustrated for over 6 months.  Also, I tried to get a local (San Francisco-based) tutor and Adobe never responded to how I can best find a consultant to pay to help me out!  I posted request on Craigs List to no avail.  I'd appreciate a direct contact from Adobe.

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    Jan 14, 2013 10:47 AM   in reply to NSRoberts

    Hi NSRoberts,

     

    It looks like one of your JS files is out of sync. I suspect that you're exporting your site locally and then uploading via a third party client. If you are doing this, make sure to upload all the files to your server to ensure that everything gets updated. Also, if FTP is an option, you can also use our built in FTP client in Muse from the file menu and Muse will only upload modified files (as long as that option is selected).

     

    As far as access the HTML code, that isn't really possible in Muse. This is because Muse actually doesn't use HTML when you are building your page, and instead converts the page on export to HTML. That said, we do provide some tools, especially around text, which it looks like you might benefit from. The don't give you direct access to the code, but they should give you the controls you need to improve code Muse generates on your own.

     

    The first is a tool to change which tag text is exported in. With the names of some of your classes, it looks like you'd like to include heading tags in your code (that is, <h1> and <h2> tags). You can do this by applying a paragraph style to a block of text. If you take a look at this AdobeKB Tutorial, it should help you figure out that aspect. Secondly, on your menus, I noticed you are using images to separate your menu items and give them rounded corners, but you can also accomplish this via the rounded corner controls within Muse and we will make sure it works across browsers. And lastly, I see you have a number of blank lines to space out your paragraphs, and at the moment, this can add a lot of mostly empty <p> tags. We are looking at ways to optimize this automatically, but you can fix this up in the meantime using paragraph spacing. This control is found in the text panel and looks like this:

    Space Before and After.PNG

     

    If you have other functionality that you are trying to accomplish with editing the HTML that you are unable to, please let us know. We probably won't be able to solve every case, but we are always looking for what functionality you want to be able to use in Muse.

     

    Thanks,

    Andrew

     
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  • Currently Being Moderated
    Jan 23, 2013 3:56 AM   in reply to Andrew Hushbeck

    I am getting the same or a very similar error on all pages of my site.

     

    The site is davidtossman.co.nz

     

    The error is MuseJSAssertL Error calling selector function: TypeError: 'a' is not a function.

     

    I am using the Muse internal FTP facility and checking with CuteFTP which indicates that all script files and suchlike are up to date.

     

    (Strangely perhaps, the javascript bits on some pages work fine.)

     

    Any ideas or suggestions?

     

    David

     
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  • Currently Being Moderated
    Jan 23, 2013 11:49 AM   in reply to squirmer

    Hello,

     

    Do you get the error message when you preview it in a web browser as well?

    Also, please try File>export as html and then check if the local copy (before uploading) works fine or not?

     

    Regards,

    Sachin

     
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    Jan 25, 2013 2:32 AM   in reply to Sachin Hasija

    The local copy generates the same message. The preview does not. What now?

     
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  • Currently Being Moderated
    Jan 25, 2013 10:28 AM   in reply to NSRoberts

    Hi NSRoberts,

     

    Unfortunately, sending along your files won't necessarily help solve your issue. You will need to be able to upload all of the files as Muse makes many changes from release to release which include changes to the structure of the HTML, and outputted JavaScript (which is currently causing your error). This is one of the reasons we don't recommend hand editing the code that Muse outputs, because we are always optimizing our code and output so that it is more efficient all the time. If you do edit pages outside of Muse, you should expect to make those edits whenever you reexport your pages. We are unable to change the way Muse exports your file so that your changes will be preserved.

     

    In terms of learning how to set up menus, there are good guides on our AdobeKB site, Lynda.com has some tutorials, and of course, you can always ask here. If you have a manual menu and you are looking to add or remove items, you can do so by simply selecting a menu item, and then clicking one of the plus icons that appear, or just delete it. If you are having specific troubles, I can do my best to help you out.

     
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  • Currently Being Moderated
    Jan 25, 2013 10:31 AM   in reply to squirmer

    Hi squirmer,

     

    That is odd. I've taken a look at your site and it seems your JS file isn't getting updated appropriately. I'll investigate why that might be, but in the meantime, you should be able to fix the problem by opening up your FTP dialog, and at the bottom choosing to upload All files, rather than only modified files. After you do this once, it should hopefully fix your issue and you can switch back to uploading only modified files. If it does not fix the problem, let me know and we can investigate further as to what might be the problem.

     

    Thanks,

     
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  • Currently Being Moderated
    Jan 25, 2013 3:45 PM   in reply to Andrew Hushbeck

    Thanks Andrew.

     

    Uploaded all files as suggested. No difference: same message appears. What fun we do have!

     
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  • Currently Being Moderated
    Jan 25, 2013 4:07 PM   in reply to squirmer

    Hmm, that's troublesome. Can you export your file, zip the exported contents and send it along with your .muse file to muse-support@adobe.com with the subject ATTN: Andrew? If the files are larger than 20mb, you can use services like You Send It or Adobe SendNow to send it along.

     
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  • Currently Being Moderated
    Jan 30, 2013 1:41 PM   in reply to Andrew Hushbeck

    I get this same error, and I'm using Catylist even. The error only occurs in IE9, not in Chrome or FireFox. The page contains a Tabbed Panel.

     

    Thanks! -Joe

     
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  • Currently Being Moderated
    Mar 12, 2013 8:42 AM   in reply to NSRoberts

    NSRoberts, I have had the same issues as you have. Two issues, really: First, I get the javascript error but the page functions as it should. Second, I had to revert back to a previous version because I had all kinds of weird errors when a I did some minor updates a couple of months ago. The layout went screwy! I only made text changes. I'm actually scared to republish any changes right now because I'm afraid everything will go crazy again. Hence, I am trying to clean up my website by completely setting it up again in Muse and trying to simplifly the layout, (this was the first website that I created in Muse so I'm sure there are more efficient ways that I'm trying to take advantage of). I also wanted to make use of the mobile and tablet layout features which I could have configured on my current website but with the issues I'm having, I felt it was safer just to redo the website.

     

    My website is www.syntelligent.com, and I'm getting the error on the Careers page.

     

    Any help would be appreciated.

     

    Thanks.

    April

     
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  • Currently Being Moderated
    Mar 12, 2013 11:09 AM   in reply to April_Syntelligent

    Hi April,

     

    It looks like you are including some custom HTML on your Careers page called "Smart Widget". The code that is being inserted here is causing the alert you are seeing. If this is code you created, you'll want to remove the jQuery.noConflict call. If this is external code you are including, you should let the author know that calling jQuery.noConflict is causing issues with other scripts you are using.

     

    Also, I noticed on your site you have a very large element that I'm assuming you want to make sure it stretches to the width of the browser window. If that is the case, in Muse, you can simply resize the rectangle and drag the edges to the sides of the browser area, and snap it to each side. This will tell Muse that you want it to span the width of the entire window. You can find a tutorial for that on our Muse Tutorial site.

     

    I'm sorry you were having trouble with updates. I would always recommend you update to the latest version of Muse so that you can take advantage of all of our improvements, bug fixes, and new features. Have you tried updating to the latest version (4.0)? If you have, and are having troubles still, would you mind making a new thread with what you are seeing so we can help get the problems sovled? You can send me a message (if you go to my profile, you can send private messages on the right hand side) with the URL to the new thread and I will help you take a look at getting things worked out.

     

    Thanks, and I hope that helps,

    Andrew

     
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  • Currently Being Moderated
    Apr 30, 2013 1:37 PM   in reply to Andrew Hushbeck

    Hello Andrew,

     

    I have a similar MUSE+BC error

     

    re: http://www.rainbowelectric.com/store-hidden.html

     

    The client Rainbow Electric was designed in Muse and brought over to BC for e-commerce.

    We get the following error when we try to navigate throught the shopping area after we are in the https/worldsecuresystems.com domain as you can see in this screencast I created = http://screencast.com/t/0v65UjNrzK. Please help.

    • MuseJSAssert: Error calling selector function:TypeError: Cannot read property 'msie' of undefined. = the error
    • Seems to only happen when you go to other e-commerce pages when you are on the worldsecuresystems.com domain
    • I already tried removing & republishing all MUSE files but that didn't help.

     

     

    MuseJSAssert_error.jpg

    Please help!

     

    Regards,

    Richard

     
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  • Currently Being Moderated
    May 1, 2013 10:38 AM   in reply to richirich33

    Hi Richard,

     

    Currently on your page, you are loading in jQuery 1.9.1, which is currently icompatible with Muse. On your non-HTTPS pages, we load in another version of jQuery over the top (1.8.3), but we rely on our fallback code to load jQuery in because our CDN does not, at the moment, have support for HTTPS. Our fallback, however, does not work because it detects that jQuery has already been loaded. If you need to use jQuery in your page, you should load in the same version of jQuery we use, or better yet, wait for our version to load and use that instead so you aren't loading more code then needed.

     
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  • Currently Being Moderated
    May 8, 2013 3:01 PM   in reply to Andrew Hushbeck

    Hi,

     

    It seems that all of a sudden I am getting this MuseJsAssert Error on one of my sites. I tried deleting and uploading all the files through CUTE FTP and I still get this error. For now it only appears on the gallery page, but before I got it on other pages as well. Can somebody explain why this is? Thank you.

     

    http://www.sliderestaurant.com/gallery.html5-8-2013 5-57-07 PM.jpg

     
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  • Currently Being Moderated
    May 8, 2013 3:18 PM   in reply to AnneCarmen

    Hi Anne,

     

    I've visited the page, and I don't see the alert. From the looks of it, you are using IE, correct? What version of IE are you using? Also, can I have you try the following. We're just going to clear the cache on your browser.

     

    1. Go to your site
    2. Hit F12 on your keyboard
    3. In the dialog that shows up, in the menu at the top, click on Cache > Clear browser cache for this domain...
    4. Click Yes on the confirmation
    5. After that finishes, close that dialog, and refresh your page

     

    After these steps, are you still getting the alert?

     
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  • Currently Being Moderated
    May 8, 2013 3:40 PM   in reply to Andrew Hushbeck

    Hi Andrew,

     

    Yes I am using IE 10, but I got this error in Chrome, as well. If I clear the cache, it cleared the error from the galelry page, but the error on the menu pages still appears. Also, it appears on and off, not on a regular basis.

     
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  • Currently Being Moderated
    May 8, 2013 4:42 PM   in reply to AnneCarmen

    I think I see what might be happening. You have a script, BounceExchange, which is loading an incompatible version of jQuery. It will only load it if it detects that the Muse copy hasn't loaded yet, so it is a timing related issue. You should talk to BounceExchange support about how you can prevent them from loading this version of jQuery. If it isn't possible, then you might be able to prevent the problem by moving their script to the bottom of the page, instead of putting it in the header area. That said, I'm not sure what effect that will have on their script. From a cursory glance, it likely won't have issue, but that is more a question for their team on what the implications might be.

     

    Hope that helps,

    Andrew

     
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  • Currently Being Moderated
    May 8, 2013 5:15 PM   in reply to Andrew Hushbeck

    Thank You Andrew,

     

    I will talk to them.

     

    Best.

     

    Anne

     
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  • Currently Being Moderated
    Aug 6, 2013 2:52 PM   in reply to NSRoberts

    I'm getting the same error. I uploaded via Muse' built in FTP tool which gave me the errror, then I uploaded with Fetch. This exact same warnning happened on another site I updated today but after uploading with Fetch the problem went away.

     

    "MuseJSAssert: Error calling selector function:TypeError: Object #<Object> has no method 'initWidget'"

     

    Screen Shot 2013-08-06 at 4.47.41 PM.png

     
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  • Currently Being Moderated
    Aug 6, 2013 3:37 PM   in reply to testoftimedesign

    testoftimedesign,

     

    Do you have a URL where we can take a look at the issue?

     
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  • Currently Being Moderated
    Sep 14, 2013 4:38 PM   in reply to Andrew Hushbeck

    I am getting the same type of error.  My site was working fine until i was contacted this morning and told there were errors:

    error-message.jpg

     

    After reading through this forum, and not seeing much in terms of resolution, I decided to try and rebuild the entire site.  I was able to preview the entire site prior to uploading, both in program and previewing in browser, with no problems.  However, after uploading the site, using Muse's internal uploader, I had similar errors.  My site is a design portfolio, and none of the images are visible.  My home page has an additional slide show embedded on the right side, and only the first image loads, then fades to black.

     

    As a paying subscriber who relies on muse to create my websites, I am frustrated.  I hope that some solution is available. 

     
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  • Currently Being Moderated
    Sep 14, 2013 7:57 PM   in reply to Andrew Hushbeck

    I am also getting this MuseJSAssert Error. I too rebuilt most of the elements on my homepage. It previews fine but after uploading using Muse ftp uploader, I get the error or my site takes forever to load or doesn't load at all. I get the error in Chrome with problems in IE8 and Firefox and my site looks nothing like what's showing in the browser...

    Muse error.JPG

    I also get this....notice the footer info that's messed up at the bottom.

    Explorer display.JPG

     
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  • Currently Being Moderated
    Sep 16, 2013 11:26 AM   in reply to jambalayashop

    jambalayashop,

     

    I'm not able to see the issues you mentiont when I go to that page. Can you try clearing your cache for those browsers and trying again?

     

     

    OcelotVector,

     

    Often times this error occurs because you may be loading in a custom version of jQuery (or if you are using a third party widget, they might be doing that). Be sure that you aren't loading any custom jQuery that might be overriding our code. If you don't have that, can you please post a URL where we can take a look

     

    Thanks,

    Andrew

     
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  • Currently Being Moderated
    Sep 16, 2013 6:29 PM   in reply to Andrew Hushbeck

    Andrew-

     

    my site URL is www.jasonkrembel.com

     

    i am not knowingly loading a custom version of jquery. I have heard the term, but I wouldnt know what specifically jquery is.  As I stated in my above message, I loaded my site using muse's ftp. 

     

    Upon searching to find if there were javascript conflicts with my web host, there were some minor issues, but this error message is new.  I have had my muse-built site up for months without issue, until this past weekend.

     

    Oddly enough, I tried going to my site at work today, which restricts internet access to only IE version 8.  My site loaded fine without the javascript error, but loading my site via mobile, and other newer browsers (Chrome, Safari,  IE10) result in the error.

     
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  • Currently Being Moderated
    Sep 17, 2013 11:52 AM   in reply to NSRoberts

    Hi All — this problem seems to be happening when you use Muse's built in FTP feature. I think it has a few bugs, namely:

     

    • Annoying errors that bring up pop ups.
    • The "upload ony changed files" will upload partial files and throw layout off.

     

    I fixed my issues by resaving into a new name and uploading manually via a 3rd party FTP program like Fetch.

     
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  • Currently Being Moderated
    Sep 17, 2013 11:32 AM   in reply to OcelotVector

    Hi OcelotVector,

     

    The issue is coming from the popup window that is displaying on top of your site. It looks like it is getting loaded either by analytics, or it is being injected by your host. That is what is causing the issue. If you are able to turn that off, that should fix the problem. If not, then I'm not sure there is much that can be done. Basically, what is happening is that they are taking some of our code that has run, and the stomping on it with their own code. They are using an old version of the library jQuery which we are not compatible with. You'll want to talk to your hosting/analytics provider to get that resolved.

     

    testoftimedesign,

     

    Uploading via the built-in FTP does only selectively upload changed files, but we take into account a number of things including script requirements and changes which would cause errors like you were seeing. If you have a URL that is experiencing the issue, please let us know. Issues like this dialog are things we look at very closely since we know it not only effects you but also your visitors. I don't know of any known bugs where we do not correctly upload the proper files needed for your site, so if you have a case of it, we would love it if you could help us track it down.

     

    Thanks,

    Andrew

     
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  • Currently Being Moderated
    Sep 28, 2013 6:21 PM   in reply to Andrew Hushbeck

    Hi Andrew. 

     

    I received this error message as well.  It began happening after I updated Muse.  I made only one small change in wording and after I published the error message popped up on all pages.  Any advice would be appreciated.

     

     

    museisassert; error calling selector function; Typeerror; object # <object> has not method 'initwidget'

     

     

    Thanks

    Amy

     
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    Sep 30, 2013 9:56 AM   in reply to amyndth

    Hi Amy,

     

    Do you have a URL where we can take a look? This is most often caused by loading in custom HTML that is erasing, removing, or going over the top of some of the built-in Muse code.

     

    Thanks,

    Andrew

     
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  • Currently Being Moderated
    Oct 1, 2013 9:29 AM   in reply to NSRoberts

    Andrew:

     

    In the past 6 months my company has started using Creative Cloud and over the summer we decided to redesign our website from the ground up. So we were able to get everything done and initially we didn't have any problems, but then we found that occasionally in Internet Explorer and Chrome some users were receiving error messages. We have a large volume of traffic visiting the site daily and we wanted to try and clear up this error. If you could, please review our site and the error messages below and provide us with a possible solution.

     

    I have tried updating Muse, uploading via third party FTP client (CyberDuck), and upload via Muse. I then reviewed some code I have on the Join Mailing List and tried to move some css code to the head of the page and this might have stopped the error in Firefox, but I want to try and solve this problem once and for all.

     

    If you could, please advise.

     

     

    Internet-Explorer-Error-MSG2.JPG

    The above is for Internet Explorer 10.0.9

    Chrome-Error-MSG.JPG

    The above is from Google Chrome 29.0.1547.76 m

     

    Our website is www.kaneprinting.com

     

    Thanks in advance.

     

    Best, John

     
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  • Currently Being Moderated
    Oct 2, 2013 8:00 AM   in reply to KPSBethesda

    So, I have been able to get get rid of this message for the most part by moving some CSS I had inline to the head of the page and that has more or less cleared up that problem, but one more still persists which is with the following error:

     

    Type Error: object#<object> has no method "on"

     

    this comes up whenever I load any of my pages and I am thinking that it has to do with a lightbox we have for the "Join Mail List" at the top of the page. I am thinking that the jquery script we have for validation of that form is conflicting with the muse script. I have found that this problem only occurs in Chrome at this point. I have not checked Safari recently, but Chrome is still the major player.

     

    Please advise if you could.

     

    Best, John

     
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  • Currently Being Moderated
    Oct 2, 2013 10:20 AM   in reply to KPSBethesda

    Hi John,

     

    I took a look at the custom code you had up, and that is the issue you are seeing. In that code, a different version of the script jQuery is being loaded and is messing with the version we load. The conflict here is causing the issues you are seeing because we expect functionality to be there that isn't. It is best to not load another version of jQuery over the top, since it not only causes conflicts, but also means you users have to load things twice, which can be expensive for bandwidth and memory, especially on mobile devices.

     

    If you created the script yourself, I would recommend deferring the running of any JavaScript until the page has loaded, and use the jQuery we load in. If you are using third party code, I would contact them about this issue and see if they can help with either forcing the script to wait (preferred) or loading jQuery in "noConflict" mode.

     

    Hope that helps,

    Andrew

     
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  • Currently Being Moderated
    Oct 2, 2013 12:02 PM   in reply to Andrew Hushbeck

    Andrew:

     

    Thank you for getting back to me so quickly. I didn't even realize the difference in jQuery versions and so I changed the jQuery version to being the 1.8.3. I know that this is not always possible to do, but I believe that most jQuery versions are backwards compatiable for the most part, but some functions and commands might have a name change. I was fortunate enough to have this not be the case with mine.

     

    Again, thank you for taking the time to review this and I will also be working to have this file seperated into its own .js file rather than embeded in the code directly as this may be a problem as well.

     

    Best, John

     
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  • Currently Being Moderated
    Oct 3, 2013 5:54 AM   in reply to Andrew Hushbeck

    Andrew:

     

    Again, thank you for getting back to me. At this stage I have been able to clear up one of the errors, I am now receiving the following error and I can’t seem to figure this one out as I don’t think that it has anything to do with my jQuery Script at this point. Type Error: object [object Object] has no method “toBrowserWidth”

     

    Is there any way you can provide me with some insight into why I am receiving this error?

     

    Best, John

     
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  • Currently Being Moderated
    Oct 3, 2013 1:02 PM   in reply to KPSBethesda

    John,

     

    This is what happens when another version of jQuery is loaded. The jQuery version you load will override any extensions we make on the jQuery we use. This is why you are seeing this alert, and is why I said you should not be loading your own version of jQuery. You should either wait for our version to load (the best way to handle this), or load and run jQuery in "noConflict" mode (though this method is not recommended).

     
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  • Currently Being Moderated
    Oct 18, 2013 4:10 PM   in reply to Andrew Hushbeck

    Hi, I have the same error that start the tread...

     

    http://www.pgdesignrio.com

     

    It only happens with IE 10.0.9..

    Everything is fine Mac - Safari, Chrome and Firefox, And Chrome on PC.

     

    This website doesn't have any custom html and was uploaded by Muse...

     
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    Oct 18, 2013 4:42 PM   in reply to Dandalo

    Hi, I found the solution...

    I tryed to use "custom html" for the phone number, that appears at the left botton

     

    <a href="tel:1-408-555-5555">1-408-555-5555</a>

     

    I just remove this link and everything works great.

     
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    Oct 21, 2013 10:22 AM   in reply to Dandalo

    Hi Dandalo,

     

    If you'd like to make a tel link, you can do this in Muse via the hyperlink menu. Just insert the number (no dashes) into the hyperlink drop down like you would any other hyperlink, and Muse will turn it into a tel: link. You can also insert in the tel: yourself, if you'd prefer.

     
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    Oct 24, 2013 3:58 PM   in reply to Andrew Hushbeck

    Hey all,

     

    I'm having the same issue and it probably has to do with some custom HTML elements. However, I'm not sure which is causing the problem or how to make the appropriate edits.

     

    The site is currently being staged at freetest04.businesscatalyst.com

     

    Thanks in advance,

     

    Liz

     
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