a12e5 kills my update

[lisbeth_bomberg]

hi

I am trying to install the application manager (I have a creative cloud for teams subscription) on my pc, but when I  try to open the program, it looks for an update and ends up with the error message A12E5.

I have tried downloading from different browsers, to restart the pc, to download from different adobe sites, to download the creatice cloud manager and the application manager etc. and nothing seem to help.

Everything was working fine until this update arrived about a month ago.

Please help me

Btw. i have been in contact with the online chat service (could not help me, they said)  and on hold on phone support for 2 hours now..

[iAnkitkhurana]

Hi lisbeth bomberg,

Welcome to the Community!

Check this link for troubleshooting steps: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Download product...

Thanks!

Ankit

[lisbeth_bomberg]

I have been there already and it did not help..

[iAnkitkhurana · Accepted solution]

Refer these threads: http://forums.adobe.com/message/4562902

http://forums.adobe.com/message/4811565

[lisbeth_bomberg]

Tank you so much for your help!

The problem turned out to be the firewall on work. An 'unsecure' connection fixed it all