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OS: W7
Browser: Firefox
1. Some web pages do not look proper.
2. Whenever I start up the browser, I get the following message:
"FlashPlayerPlugin_11_9_900-117.exe - Application Error
The exception unknown software exception (0x0000710) occurred in the application at location 0x7742a389.
Click on OK to terminate the program."
I suspect that problem #1 (above) has something to do with problem #2.
Any thoughts, though, on how to resolve these issues?
- William F. Sheehan
Toronto, Ontario
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Hi William,
Could you please navigate to "about:crashes" in Firefox and copy/paste the contents of the page displayed into a forum reply? Did these crashes just start occuring? Could you try reverting to 11.7 to see if that resolves the problem?
How do I revert to a previous version of Flash Player?
Thanks,
Chris
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Hi William,
I have read this elsewhere and what everybody is saying is Flash Player Plugin 11.9 is not compatible with the newest Firefox 24. This error message started appearing only after 10/8/2013 when Flash plugin 11.9 was released. I fixed this by downgrading to Flash Plugin 11.8 and the error message stopped appearing. Here's a helpful tutorial blog post - http://www.fixnowsupport.com/3/post/2013/10/fix-flash-player-plugin-error-0xc0000710-in-firefox.html
Or, you could follow these steps:
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I'll try the second reply's suggestion(s). I do have firefox 24.
First, however, is info regarding the first reply.
- r
Re: First reply (above):
1. If memory recalls, the error is relatively-recent.
2. Following is the about-crashes page:
Submitted Crash Reports
Report ID Date Submitted
bp-51c719fd-56b8-47c6-9959-d2c1a2130823 8/23/2013 7:19 PM
ace37ad1-c89a-464e-a6eb-899841753485 8/18/2013 8:58 AM
bp-39aaf99f-1050-494d-a380-af75a2130729 7/28/2013 11:31 PM
3676af99-4b43-49e1-a225-ed1584c48bb4 5/27/2013 5:07 PM
d59daf7d-416a-4234-aead-79d3180f6271 5/24/2013 10:50 PM
2f58af75-2620-451f-9d97-c8e1f875c362 5/7/2013 4:44 PM
475ebc96-85e4-4762-99f1-58d91af4024c 5/6/2013 12:03 PM
bp-25e337b3-20c7-4f1d-9c76-abb012130426 4/26/2013 4:08 PM
bp-adcf019a-290f-41cb-bb7c-325352130426 4/26/2013 4:05 PM
a764914e-b328-4fc6-8ad0-1e5dbb383896 4/21/2013 5:57 PM
bp-eaea7a46-ea97-4a8f-8f1e-4b6d42130403 4/3/2013 3:30 PM
bp-65dd1c41-cb14-4091-8f98-deb4d2130330 3/30/2013 2:53 PM
1fdc95d1-50d0-43e8-b825-1a8a3cf2190e 3/29/2013 7:35 AM
bp-bc48755b-ba60-4b7d-bc21-504b42130329 3/28/2013 8:36 PM
bp-1a6ed817-b838-479b-a24a-1a35b2130327 3/27/2013 2:22 PM
bp-7468a7f3-cc87-487f-a990-f4eea2130327 3/27/2013 2:19 PM
bp-faaf4c1a-ae64-4049-9441-783d52130327 3/27/2013 2:17 PM
bp-292dec9e-00e3-4c0f-9433-fa81a2130325 3/25/2013 11:17 AM
bp-cc572a45-15a8-4f3f-b3c3-c41f92130323 3/23/2013 4:29 PM
bp-cba24d2f-0ebd-47a3-9c45-030ac2130322 3/21/2013 10:53 PM
e50a5d6f-ec29-4ed2-88a8-9d4e9531bba9 3/17/2013 8:14 PM
bp-3358f944-4f81-41af-9814-b502e2130315 3/15/2013 4:48 PM
bp-ebaa0f59-a1d4-42b0-8d4f-1dd052130313 3/13/2013 6:34 PM
bp-6798b9e5-b326-4f33-a4aa-dae2b2130303 3/2/2013 10:36 PM
bp-91559f31-fd1f-448d-a0d3-31ac02130303 3/2/2013 10:24 PM
721b86aa-3d44-4315-96ac-2d3c4c241c51 3/2/2013 9:09 PM
3df88506-c937-450d-a905-ff6004ed2815 3/1/2013 4:31 PM
bp-b4e318e8-68e7-4ba3-9487-3a45f2130301 3/1/2013 4:27 PM
bp-a38fad6e-e721-41e5-bf2d-f6b422130226 2/26/2013 2:53 PM
bp-ce7d9a10-f0bc-4244-bfb9-c615e2130226 2/26/2013 2:50 PM
bp-23dcd4bd-1770-4a45-9911-590812130226 2/25/2013 10:00 PM
bp-9a13891d-c189-47b0-91be-f9a202130226 2/25/2013 9:45 PM
bp-d5991449-a8ae-412e-af4e-f99502130226 2/25/2013 9:36 PM
566f6e8a-f3c2-4e6d-a6b0-bce18e1e98d8 2/20/2013 11:22 AM
af82854c-4e3a-4486-90b0-615d01ed9d21 2/18/2013 3:56 PM
bp-c42fa18e-bf3c-42ac-871d-5572c2130218 2/18/2013 3:55 PM
bp-c5ea45a3-fa43-4445-82d2-7ace32130218 2/18/2013 3:53 PM
bp-30019b3e-b626-4619-8799-e5a2b2130218 2/18/2013 2:35 PM
bp-01c3e470-0a69-424a-9c95-78fb42130218 2/17/2013 11:46 PM
bp-0bce417d-f5bb-4f47-b9ea-f28c12130218 2/17/2013 11:21 PM
bp-11dfdfda-224e-4c3d-8a5c-9edf82130217 2/17/2013 5:06 PM
bp-2222445b-0b15-4b53-b14a-4bc6f2130217 2/17/2013 5:03 PM
bp-101ab80e-6d00-478a-8e6c-49df72130217 2/17/2013 4:33 PM
bp-683385d3-928f-4246-81e2-ca58e2130217 2/17/2013 4:25 PM
bp-a3abeb14-7ecb-4b3c-a709-980002130217 2/17/2013 3:19 PM
bp-00d905d3-85dd-4252-befa-cf6e02130217 2/17/2013 1:57 PM
4e605ec9-31f8-4710-a194-75c286335f6d 2/17/2013 1:51 PM
bp-ece38fd1-331e-4e0c-b209-a9c5c2130217 2/17/2013 1:42 PM
dc66f434-3bd9-4224-a3e5-2f1c48fab6b6 2/13/2013 3:51 PM
bp-0ed3d319-5eaf-448d-a8ba-b1a8c2130212 2/11/2013 9:47 PM
bp-905ae9d1-29e2-4019-bdba-1ffe52130211 2/11/2013 2:06 PM
bp-51fc77b1-1326-474e-9b8c-5b4352130211 2/10/2013 11:02 PM
bp-21e766bb-8ef7-49d2-bfdf-830482130209 2/9/2013 4:38 PM
bp-3c383552-45cb-498f-a8f0-6061e2130129 1/28/2013 11:02 PM
cec8816b-bd6f-46fb-b121-91b473c2c49b 1/22/2013 3:42 PM
b7b0df1a-2e4f-4ef4-979b-be02e9f00231 1/15/2013 11:11 AM
a5a8749a-7d95-4948-98d1-00979a6d8c1e 1/15/2013 11:11 AM
84233649-5a10-47a6-94f7-382fc108a3aa 1/14/2013 3:06 PM
bec0dc85-daab-47d6-ac66-8d597f41bb72 1/14/2013 3:06 PM
1112d906-0b26-496e-9450-bd0f9288c755 1/4/2013 10:01 AM
b23c6bad-2d45-465b-91d8-4a9c753aafa5 12/30/2012 5:17 PM
ec398e10-8140-45e1-86af-3f4b278487db 12/30/2012 10:54 AM
3. Numerous times, now, I've gone to the adobe flash download page and tried re-installing. For example, through control panel, I just uninstalled flash player.
Then I re-booted Firefox and it asked if I wanted to install the flash plugin. So, I said ok.
Yet, during installation, a message said:
"No plugins were installed.
Adobe Flash Player 11.8.800.168 Failed."
- r
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Try these instructions for uninstalling:
Uninstall Flash Player using the stand alone uninstaller here : http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe
Then Install Flash Player 11.7 : http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_11_7_plu...
What's odd here is that your "about crashes" page has the last crash back in late August. For some reason these crashes aren't being logged...
@park_marv - Thanks for the heads up on the incompatibility. Can you point me to threads regarding 11.9 and Firefox 24 that I should be aware of?
Thanks,
Chris
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As per the instructions, above, I re-installed 11.7 and everything seems fine, now.
Thank you!
- r
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I spoke too soon, because the original error message is back. It appeared when I booted my firefox.
Any thoughts on how to resolve this?
- r
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Can you verify that you are still on 11.7? I forgot to mention that we'd need to disable or change the update mechanism and it might have silently updated you back to 11.9.
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I am back to 11.9.900.117!
How can I disable/change the update mechanism?
- r
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Okay, try these steps:
This page explians the whole process - http://www.fixnowsupport.com/3/post/2013/10/fix-flash-player-plugin-error-0xc0000710-in-firefox.html Except for the last step. There, be sure to select Notify me to install updates option and click Done.
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I have no idea how a space got in that link. The link again is http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html I've double checked it this time and the link works
So, if you checked Notify me to install updates during installation it should prevent automatic updating.
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I made the switch and everything seems to be working, again - although, the repeated update notice is a bit annoying.
So, I look forward to a fix.
Yet, I can live how things currently appear.
Thank you!
- r