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Hi - if you're still there after all this time can you please help me reset my authorizations ? I have tried to submit a web case but it's not working , nor is the customer support form.
I am using overdrive media console and it has been crashing on my iPad. Every I have to re-install the app it requires another authorization.
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Bentley left adobe before I did. For authorization reset your best bet is to submit a web support case.
Also I personally would suggest using bluefire reader on the ipad instead of the Overdrive Media Console.
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Do you have a current way to submit a web case. I cannot find anything except for how to follow the status of a web case in "My Adobe"
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I found a youtube tutorial that came pretty close- http://www.youtube.com/watch?v=JGAZ8mZrK_o
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Unfortunately that appears out of date, since it looks like Adobe redesigned (and re-hosted) the support web page. They do have a link (under 'Contact Support') for the Web Chat support, which should work for you, but there is no longer a link for submitting a web case.
While you can still submit a web case through:
https://www.adobe.com/cfusion/support/index.cfm
It's a bit more difficult, so I'd try going with the flow and trying to use Web Chat first.
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I have the same issue.
Can someone please help.
The Adobe support is not well designed and I am NOT having any luck getting to the proper page to create a help request.
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They want me to pay $39 for a phone call support... All I want to do is reset the number of active devices.
This is ridiculous.
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Try Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html
They can reset your authorizations, and then you must reauthorize any devices you still need.
(Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)
Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);
in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.
If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations (E_ACT_TOO_MANY_ACTIVATIONS) . Thanks to AJP_Bear for that tip.