Adobe Flash Crashing

[Igotsit]

Hi! I'm having an issue with Adobe Flash not working in either Firefox or IE. I am running Windows 7 64 Bit.

In Firefox, if I try to open a website (example: youtube.com) a popup box comes up saying: Adobe Flash Player 11.9 r900 has stopped working.

In IE, the flash plugin is not recognized at all and videos do not try to load. I have reinstaled both Flash and Firefox with no success.

Here are the additional details on the issue.

Problem signature:

  Problem Event Name:    BEX

  Application Name:    FlashPlayerPlugin_11_9_900_117.exe

  Application Version:    11.9.900.117

  Application Timestamp:    5244d3b6

  Fault Module Name:    StackHash_27eb

  Fault Module Version:    0.0.0.0

  Fault Module Timestamp:    00000000

  Exception Offset:    675992cd

  Exception Code:    c0000005

  Exception Data:    00000008

  OS Version:    6.1.7601.2.1.0.768.3

  Locale ID:    1033

  Additional Information 1:    27eb

  Additional Information 2:    27eb358fe674a6f15dafe56d42bb9bf3

  Additional Information 3:    2f06

  Additional Information 4:    2f06c18113e6d7c00e6b91fa1fde84b6

Any help would be greatly appreciated! Thank you!

[chris.campbell]

Do the Firefox crashes occur anytime you view Flash content, or just certain sites?  Does it occur when you visit this page:

Flash Player Version (http://adobe.ly/wNzNAu)

Could you please visit the "about:plugins" and "about:support" in Firefox's address bar and copy/paste the results into a forum reply.

Are you running any anti-virus, anti-malware, privacy or save flash video utilities?  If so, what are their names and versions?

For IE, have you checked to see if you have ActiveX Filtering disabled and the add on enabled?

ActiveX Filtering in Internet Explorer

Enabling Flash Player in Internet Explorer

[Igotsit]

I am running avast! Antivirus 8.0, Malwarebytes Anti-Malware 1.75, and Download Helper 4.9.

[chris.campbell]

Thank you for the detailed info.  Would you be willing to do a desktop sharing session with us so we can take a look at the crash and see if we can figure out what's going on?  If so, please feel free to email me at ccampbel@adobe.com.

In the meantime, I'd recommend reverting to Flash Player 11.7 until we can get this resolved.

Where can I find direct downloads of Flash Player 11.7 for Windows or Macintosh?

[Igotsit]

Thanks Chris, version 11.7 seems to have fixed it!