Creative Cloud Connection update error - U43M1D204

[MrJWilliams]

Received an update request from the Adobe Application Manager for the "Creative Cloud Connection".  The error states "The download appears corrupted.  Press Cancel, wait a few minutes and try again (U43M1D204).  I tried this several times receiving the same error.  Please advise how to correct.

MAC OS 10.8.3

[Greg_M_]

Hi,

Are you using CS6 right now?  If so, try this solution http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

If you are just trying to update to Creative Cloud on your own, this help page should have your answer http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-installation-download.html 

Does that help?

[MrJWilliams]

It's not an activation issue.  I've subscribed and have used the product for 2 months.  I've also received updates that have worked.

[Greg_M_ · Accepted solution]

Can you try deleting all data from following location on your machine and try updating again.

~/Library/Application Support/Adobe/AAMUpdater/1.0/

Let me know if that works.

[MrJWilliams]

That worked, thanks!!!!

[socalfish-ZaF3fV]

I have the same problem today except I'm running on PC and can not locate the path you indicated.

[PacoD]

Hi, Greg_M_;

I'm experiencing the same issue when attempting to update Ai CC—

"The download appears to be corrupted.  Please try again after a few minutes. (U43M1D204)."

I notice your fix appears to be successful however I cannot locate the path you indicate. Could you please point out how to get to it so I could remove the data as you suggest and hopefully conduct a successful download of the update? Thank you very much.

ps—I'm on PC, W7.

[Joseph_Clark]

I am experiencing the same problem, I am on a MAC, but when I go to delete data in the AAMUpdater file folder, it is already empty. So, this fix is not working for me. Do you have another suggestion?

[Markus Scheibenbauer]

I've also got the same problem (mac). All apps update flawlessly except premiere pro. I'm currently on premiere pro 8.0.0 aka 2014.0. AAM shows me that there would be 2 updates for premiere but it isn't even capable to start the update-process. after a few seconds I get the error u43m1d204. I followed all your suggestions here. nothing worked... hope there comes a solution soon. thank you.

[Vorathit]

I have the same problem.. anyone have a solution?

[ChaseWork]

I am recieving this error for:

InDesign CC

Premiere Pro CC

AfterEffects CC

Prelude CC

Flash Professional CC

The suggestions seemed to work until it hit 4% on AfterEffects and then cancelled and gave the same error again.

Ideas, Suggestions?

Thanks,

Chase

[ChaseWork]

This is what worked for me. I went to the Product Updates page and downloaded the patches or latest updates for the programs that I was having an issue with and that fixed it.

http://www.adobe.com/downloads/updates.html

Hope this helps someone.

[mikekang]

Thanks that worked. The location on Windows 7 is:

~\AppData\Local\Adobe\AAMUpdater\1.0

[TahiriJade]

I am having the same issue and cannot seem to be able to talk or chat with a live person.

I am using Windows 8.1, i have dumped the folder your indicated but there were 3 places and i only did one, i updated the camera thing people have said worked for them. one issue may be that i moved the file location of my installs and when i install updates it does not let me choose a file path.. not sure if it just goes to the new path i selected in creative cloud or not.

i am super frustrated, i purchased this product for a lot of money and now it doesnt work!!! it worked when i had the trial... and yes i uninstalled all the trial stuff so please dont say that is the reason... it isnt!!!

[Rick Adams]

Hi

This was not helpful.

I believe that this is a standard computer generated answer since I stated in my original message that the issue is with updating Photoshop CC and Bridge CC. So why does the first line ask about CS6? I worked through the second link before I contacted Adobe Help/Chat and there is no mention of how to correct this specific error. I would hope that when a real person has a look at this, that maybe I will get some real options.

This actually added to my frustration with this software, automatic replies do not acknowledge the original problem, they just make the user have to jump through more hoops.

Thank you.

[Rick Adams]

I just spent an hour with Adobe Chat to no avail, still have the same error for Photoshop CC and Bridge CC. Using Yosemite 10.10.2. Lightroom CC installed and works fine (the pano is a great new feature to have a raw file to work with). Tried all this stuff; delete folder 1.0, turned off the firewall, created a new admin account, updating from the app itself rather than the CC menu icon. Nothing works. Should CC really be this difficult?

The last option is to re-install the apps. This seems like the nuclear option when some code guy really needs to better test the update functions. Obviously I am not the only one with this issue; hey Adobe, can you look into fixing the update for all of us?

Willing to try anything else, suggestions? Thanks.

[Rick Adams]

So I tried to open a raw file from Lightroom CC in Photoshop CC and guess what, I need to have the new camera raw update (that won't update!) installed. So I tried the nuclear option of uninstalling and reinstalling the application. I tried Bridge CC first to see what would happen before screwing up Photoshop CC. And guess what, the update still will not install. So over to you again Adobe, what do I have to do to make your applications update? Uninstalling and reinstalling will not work, at least for Bridge CC so I will assume that Photoshop CC will also be a waste of time.

[ESWAT]

So, found my solution. Guess it was an amalgamation of the solutions here but I’ll try be more descriptive of how to actually do it (in my case I had problems updating a Camera Raw update for Photoshop).

This assumes you’re on OS X and only have a problem with one update. If you have multiple you’ll have to maybe repeat the steps:

1. In your home directory, go to Library/Logs/AdobeDownload and open DLM.log in a text editor that has decent search capability
2. With the log file open, search for .dmg and find the last occurrence of it in the log file. You should see a URL similar to http://swupdl.adobe.com/updates/oobe/aam20/mac/PhotoshopCameraRaw8-8.0/9.0.592/setup.dmg. This is the culprit download that CC seems to hang on
3. Copy that URL, paste it in a browser and download it somewhere
4. Now, in your home directory, go to Library/Application Support/Adobe/AAMUpdater/1.0/Install. In my case this directory was empty, so I just moved the setup.dmg file I downloaded in step 2 and placed it in this folder.
5. Restart CC and try updating your problematic application again. It should work now, at least it did for me…

Hope that ties things over until Adobe can fix this 😜

[kevenlupien]

Thanks ESWAT, that worked for all 3 apps. Just had to do it for each one. Just wish Adobe would have caught this and fixed it.

[MrAlexander]

Hi ESWAT,

Thanks for the info, I am running mac but I dont have the folder you mentioned "Library/Logs/AdobeDownload".

Still cant update Photoshop CC (2014)

Any comments?

[kevenlupien]

mralexander‌ Are you able to get into your Library at all? If not, from the Finder select Go from the top bar and hold down Option – this will reveal the Library folder.

[MrAlexander]

kevenlupien‌ Yes I am able to get into the Library, the golder is not there however.

This is the first time when I was unable to download an update.

Any help is appreciated.

[Rick Adams]

Hi

Try this path from the root;

Macintosh HD ▸ Users ▸ YourUserName ▸ Library ▸ Application Support ▸ Adobe ▸ AAMUpdater ▸ 1.0 ▸ Install

[More Rice]

Hi,

Your path to the log file should be ~/Library/Logs/AdobeDownload

Note the leading "~/".  If you omitted it, it can point you to a different Library folder.

So, when you read the posts here, when people say "in your home directory Library/Logs/AdobeDownload", they really mean ~/Library/Logs/AdobeDownload.

[Rick Adams]

Thank you for your detailed explanation. However, after following step by step, this did not work for me. But it got me the fix I needed for PhotoshopCC.

In my case, I needed to put the downloaded setup.dmg file in Library/Application Support/Adobe/AAMUpdater/1.0/Install/PhotoshopCameraRaw8-8.0/9.0.592/setup.dmg

It would seem that when this update fails it leaves two files in that folder, setup.dmg.aamdownload and setup.dmg.aamdownload.aamd. I will assume that these needed to be renamed in the script once the download completed but did not. When I delete these two files and put the downloaded setup.dmg in their place it worked for PhotoshopCC. Then when I tried the exact same steps for BridgeCC and it failed.

I'll keep working on it; one out of two ain't bad.

Thank you very much.