how do I recover serial number for tech comm 4?

[Martian8]

Our department just lost two people; both with legal, active licenses for Tech Comm 4. IT is going to purge the systems for new users and I need to recover the software licenses before the systems are purged so that the software can be installed and activated for new users.

I understand that the software needs to be deactivated to facilitate the transfer. The issue is in finding the license info. I don't know if the software was ever registered, or how it would be registered with, or even who the software was purchased from. I work for a very large multinational with a centralized IT department who originally pushed the installs out to these two user's computers and they have been less than responsive in getting the license info to us; waiting around for them to reply is not an option since we need to install the software ASAP for new users.

Can anyone tell me how to recover these licenses?

[Jeff_Coatsworth]

Try the Adobe Licensing System first to see if you can see them there – if not, give Adobe Support a call to get you connected to someone in licensing.