License CS6 Design & Web Premium does not work anymore

[MSnhl]

I have a LEGAL version of CS6 Design & Web primium. I have installed it about a year ago and registered bij Adobe. If I look on the site, my CS6 and licensenumber is available. Still it does not work. Eveytime it says my trail version comes to an end and I have to buy it. But I already bought it.

I tried to reinstall, but that does not work either. How can I get it to work again???

[kglad]

uninstall

run the cleaner, http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

reinstall cs6

if there's a problem reinstalling, attach a screenshot of the error message or the dialog that appears after entering your serial number.

[MSnhl]

Hello, Thanks for your reply. I tried the above mentioned methode, without succes.    <Image removed due to containing serial number>

[Jeff A Wright]

MSnhl do you receive a specific error message when you enter your serial number?

[MSnhl]

Hello, thanks for your reply. See my answer to kglad. I removed the programm, run the cleaner, restarted en reinstalled. But unfortunately without succes.

[Jeff A Wright]

MSnhl I have removed your posted image as it contained your serial number.  Please be aware this is a public forum.

I would recommend you contact our support team so we can verify the validity of your serial number.  You can contact our support team at http://adobe.ly/yxj0t6.

[MSnhl]

Thank you.

I live in the Netherlands. I wanted to make a call back request, but that

is not possible. I also can not start a chat session.

I checked the serial number with the number at my Adobe account and it is

correct. How can I get in contact??

2014/1/1 Jeff A Wright <forums_noreply@adobe.com>

Re: License CS6 Design & Web Premium does not work anymore created

by Jeff A Wright <http://forums.adobe.com/people/JeffAWright> in *Downloading,

Installing, Setting Up* - View the full discussion<http://forums.adobe.com/message/5971614#5971614

[MSnhl]

[Jeff A Wright]

MSnhl if you are unable to start a chat session please try a different web browser.  You can also find our contact information at http://helpx.adobe.com/nl/contact.html.

[MSnhl]

Thank you.
I live in the Netherlands. I wanted to make a call back request, but that is not possible. I also can not start a chat session.

I checked the serial number with the number at my Adobe account and it is correct. How can I get in contact??

[MSnhl · Accepted solution]

Thank you for your help.

I bought this software with a teacherslicense. It was told that is was

unlimmited. But it isn't. Mistake from the supplier who has given me a

solution. Problem is solved.

2014/1/1 Jeff A Wright <forums_noreply@adobe.com>

Re: License CS6 Design & Web Premium does not work anymore created

by Jeff A Wright <http://forums.adobe.com/people/JeffAWright> in *Downloading,

Installing, Setting Up* - View the full discussion<http://forums.adobe.com/message/5971614#5971614

[Jeff A Wright]

Thanks for the update MSnhl yes this seems to be a common cause around this time of year.  I am happy your supplier was able to get it sorted out.