Photoshop CC will not save png files

[Jonathan Emery]

Photoshop CC will not save anything as a png. I tried uninstalling and reinstalling twice as was suggested on another post similarly discussed. Please help

[Chris Cox]

Check the image color mode and bit depth.

PNG suports RGB, Bitmap, and Grayscale in 8 and 16 bit/channel only.

[Sulaco]

Are you on MAC? There is at least one other person having a similar problem. Check this thread: http://forums.adobe.com/message/6028721

[Moonchiled-GYye9v]

after the latest update, i can't even open png files now. it causes photoshop to crash. at least i still have illustrator to open them.

[Sulaco]

Moonchiled wrote:

after the latest update, i can't even open png files now. it causes photoshop to crash. at least i still have illustrator to open them.

Are you also on MAC?

[kroomart]

Hello,

I join your discussion it will be easier to find solutions ;o) (i opened the same subject in an other forum)

Ok i don't have any solution sorry. It's always the same problem for me.

Is it possible to unistall CC?

Thanx

k

[PECourtejoie]

Hello, Could you please all of you (Kroomart, Moonchiled and Jonathan) post the contents of Help>system info?

Do you have a third party png plug-in? Is generator off or on?

Do you run Ps in a localized version/OS?

Does clearing the preferences help? ( see the follwing video: )

[Moonchiled-GYye9v]

i just try to open a png and ps crashes. using cc 32 bit version.

[Moonchiled-GYye9v]

i hadn't thought of that, but reset prefs worked. thanks.

[Megaphone_Kobus]

I have the same problem. On PC (Win8) and suddenly I can't open PNG files, or save to PNG format. RGB 8bit or 16, no matter what, no PNG. Moved the .psp file for Photoshop to recreate one, didn't help either.

Please help, this is driving me up the walls.

[Sulaco]

Megaphone Kobus wrote:

I have the same problem. On PC (Win8) and suddenly I can't open PNG files, or save to PNG format. RGB 8bit or 16, no matter what, no PNG. Moved the .psp file for Photoshop to recreate one, didn't help either.

Please help, this is driving me up the walls.

Have you tried reseting the preferences, as suggested in post #6?

[kroomart]

Hello,

I would like to tell you that i have resolved the problem. I tryed everything but "desinstall and re-install" PS cc is the only thing witch works.

I had this problem for couple of week and now it's ok. It was hard to work without PNG savings..

Good luck to everybody and still, sorry for my awfull english !

Have a good day.

k

[kroomart]

Sorry but i forgot to tell that I tried that it was suggested in the post #6 but in my library/PS/preferences.. i can't find the file called CS6prefs.psp. It for that that i desinstalled.. I had not an other solution.

[Megaphone_Kobus]

Nope it didn't work. That's what I meant by moving the .psp file, so clearly you didn't watch the video.

I'll have to try kroomart's suggestion and reinstall Ps CC. Hope it works for me too.

[Sulaco]

Sorry, didn't see that, was a bit too fast reading your message. Hope the reinstall helps!

[Megaphone_Kobus]

Seems like reinstalling did help. Thanks, kroomart.

Just wish there was a work-around to the problem without having to reinstall.

[Anithing]

I resolved this issue on my 64 bit machine by using the 64 bit version of PS CC

[Moonchiled-GYye9v]

no, pc.

[Guest]

I think you should set up again!