TCS 5.0 requests Serial Number

[bowen192]

I have a an annual TCS subscription.

I've downloaded TCS 5.0 now, but it doesn't seem to recognise my Adobe ID as as a valid sign in and requests a serial number.

Any ideas?

[Jeff_Coatsworth]

Not sure how the subscription method works – you should contact Support.

[fifelaura]

Hi there

Did you find out any more on this? We want to take advantage of the 40% discount offer from Adobe for TCS5 - but we can't even see if we qualify as we don't know our serial numbers. Any help appreciated.

Laura

[bowen192]

In short, no.

I spoke to Adobe and they had a play around with my system, but could not resolve the error.

They have told me that they will get back to me when they have a solution and in the meantime to use the trial period.

I will update progress on here if I get any!

[Jeff_Coatsworth]

You should be able to access your serial numbers through the Adobe Licensing site.

[bowen192]

If you use the subscription service you do not have a serial no.

[fifelaura]

Hi Bowen192 – is this something you’ve found out from Adobe since you last mailed?

I went to https://creative.adobe.com/join/offer to see if I qualify to upgrade to TCS 5 at the discounted price but keep getting asked for my serial number.

So if we don’t have one, how do we upgrade from TCS4 to TCS5.

This really is not what I expect from Adobe!

[bowen192]

No. You have never needed a Serial No. for a subscription.

You COULD work with TCS5 on a trial basis, but if the problem is not resolved within 30 days, you're stuck.

[fifelaura]

Ah, we have already installed TCS5 - it will run out in 20 days, just before our TCS4 subscription expires. I think another call to Adobe may be needed....

[bowen192]

Adobe have e-mailed me this morning to tell me that they have resolved the issue, which they have.

They've been pretty good to be fair.

[Arnis_Gubins]

Any more details on what the issue was, i.e. something at your end, at the licensing server end or a combo of both?

[bowen192]

Adobe logged on to my machine, uninstalled and re-installed and messed about with my login to no no avail.

They told me they would come back to me with a solution.

Three days later I just recieved an e-mail telling me it would work and it did.

[anarora]

There was a hitch at Adobe's end that we have resolved. You should not be facing the problem again. One just needs to install TCS5 and sign-in with the same adobe id with which TCS4 subscription was bought, to continue using TCS uninterrupted.

Thanks,

Anchal Arora

TCS Engineering

[fifelaura]

Thanks Jeff, but I’ve tried logging into the Licensing Web Site – and it doesn’t recognise either of my Adobe logins.