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Cannot connect to Activation Server

Guest
Feb 11, 2014 Feb 11, 2014

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My system is Windows Vista.

Recently installed ADE 3.0. 

I tried to open ACSM file, both with & w/o authorization ID.

Both times, I get the same error:  cannot connect to Activation Server

My internet connection works.

So, I configured my Windows Firewall, so that ADE 3.0 is on the exceptions list.

Same error:  cannot connect to Activation Server

Help!

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Participant ,
Feb 11, 2014 Feb 11, 2014

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First of all, Please don't try to open the book w/o Authorization (if you don't know what does it mean).

If you use this option, you will not be able to open the book on any device.

Back to your query,

Did you try to deauthorize (Ctrl+Shift+D) and then Authorize again (help -> Authorize Computer) and then try to open the "acsm" file?

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Participant ,
Feb 11, 2014 Feb 11, 2014

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You might have to clean up the registry entry of "Adept" key as well.

You can get the details from :

http://helpx.adobe.com/digital-editions/kb/error-e_act_not_ready.html

I hope it helps.

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Guest
Feb 12, 2014 Feb 12, 2014

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Yes, I tried to deauthorize in Library view, but nothing happened.  ADE has no authorization information at all.

So, for added measure, I uninstalled & reinstalled ADE 3.0.  Then I confirmed that Adobe ID and password worked by logging into my Adobe account.  Hence, my internet connection also works.

In ADE I again entered my Adobe ID and password.  Initially I got the same error: cannot connect to authorization server.

After I repeatedly hit [Try Again], the screen finally showed "Authorizing..."

However, this screen just runs...and runs.  The authorization never completetes.

So then I went to the Registry and deleted the Adept Key, as you suggested in your other reply.

Same result.  At first, it wouldn't connect to the server at all.  Then I get the "Authorizing" screen that runs indefinitely.

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New Here ,
Oct 22, 2014 Oct 22, 2014

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Has anyone found an answer to this? My computer is doing the same thing!

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