support@typekit.com very unresponsive

[pbone3b]

I've sent several emails today to support@typekit.com and have gotten no response.

They do seem to monitor their twitter feed, and were somewhat responsive yesterday after a public mention of lack-luster response there.

Can Typekit support at the very least set up an auto-response so that you at least get the impression that they've recieved your email?

[benw52584159]

Hey Patrick,

Sorry for the delay. We're looking into the issue. I'm having a developer take a look now. As soon as we have an idea of what's going on here, I'll reply to your email with an update.

Thanks for your patience.

Cheers,

Ben

[pbone3b]

Great, thanks.

(email Address removed)

[pbone3b]

It was a UTF-8 Byte-Order Mark (BOM) on our end that was causing it to "Bomb" out on Chrome and IE.

Thanks for helping us track it down.