What is causing Flash Player to crash shortly after I download and install the latest version

[RobertoLobo]

It only normally lasts a day or two, but the last time it crashed on the first use the same day I downloaded and installed it. I am running Windows 7 Home Edition with Firefox as my browser, and I have Bitdefender antivirus as well as MalwareBytes anti malware installed and active. As far as I can tell Flash Player is the only program affected this way. Is there any other substitute player I can install that works as a plugin to Firefox and won't crash the day it's installed?

[C_F_McBlob]

When I used to see this with Win 7 it was because the Shockwave player (not Flash) was outdated.

To make sure you're up to date for both, download the following:

Flash Player Uninstaller

Flash Player Plug-in (All other browsers)

Also, download these:

Shockwave Player Uninstaller

Shockwave Player 12 FULL installer (ther browsers)

Save all the files and close your browser.

Run the uninstallers first (both of them)

Go to: C/Windows/System32

Delete the Macromed folder.

Go to: C/Windows/SysWOW64 (if your Windows is 64 bit)

Delete the Macromed folder.

Open your Registry Editor (Start>Run or press the Windows key + R and type 'regedit' [minus the quotes] and click OK)

In the Registry Editor, go to:

HKEY_LOCAL_MACHINE/SOFTWARE

Delete the Macromedia folder (Right click and choose "Delete").

Go to:

HKEY_CURRENT_USER/Software and delete the Macromedia folder there too.

Close the Registry Editor and empty your recycle bin.

Run the Flash Player installer, and then the Shockwave FULL installer.

Worst case: If that doesn't stop the crashes, try resetting Firefox: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

[RobertoLobo]

Thanks, Mike -- I'll do all that and see what happens.

Bob

[RobertoLobo]

Mike,

I did follow your instructions, although I did not find a "Macromed" folder

at either location, going to them from Windows Explorer. The reinstalled

Flash Player lasted 5 days, longer than usual, but crashed today. So now

I'll try resetting Firefox, but then do I need to do the procedure again to

reinstall Flash and Shockwave?

Thanks for your help!

Regards, Bob Oldham